Roster Co-ordinator - Home Care Service
Te Oranga Tautiaki
Are you someone who thrives in dynamic, fast-paced environments where every day is different? We’re looking for a detail-oriented, proactive individual to coordinate our staff rosters while ensuring the best match for our whānau needs.
About the Role:
As a Roster Coordinator, you’ll be the backbone of our scheduling process, ensuring our staff are matched with whānau seamlessly. You’ll manage the rostering system, troubleshoot last-minute changes, and ensure a smooth, efficient operation. Your role will involve working closely with both staff and whānau, providing excellent customer service, resolving challenges quickly, and making sure scheduled cares are covered
If you are a resilient problem solver who is passionate about caregiving and efficient coordination, we want you to join our team!
Key Responsibilities:
- Develop and maintain rosters that align with both staff availability and whānau care plans.
- Ensure the efficient use of Support Workers by optimising the roster schedules.
- Handle client calls and changes, adjusting rosters as needed.
- Proactively identify and implement work process improvements.
- Build and maintain strong relationships with staff and whānau, ensuring excellent customer service.
Required Skills & Experience:
- Proven experience in roster coordination, with a good understanding of rostering systems.
- Solid background in office administration, with attention to detail.
- High level of computer literacy, especially in MS Word, Excel, and Outlook.
- Ability to apply Home Care Support regulations to real-life situations.
- Strong customer service skills, with a focus on building lasting relationships.
- Capable of managing competing priorities and making informed decisions quickly.
- Creative, innovative, and solution-focused, particularly in fast-paced environments.
- Resilient, self-motivated, flexible, and proactive in solving problems.
- Support management prepare for audits and reviews
Essential Qualifications:
- Level 3 or 4 Health and Wellbeing Certificate.
- First Aid Certificate.
- Full Driver’s License.
Desirable Skills:
- Experience with database management and reporting.
- Previous experience providing Homecare Support services.
If you're passionate about providing quality care and excited to take on the challenges of rostering, we’d love to hear from you!
How to Apply:
Please attach your:
· Cover letter
· Updated CV
· Completed TToH Application Form
Be part of our supportive team making a difference in the community!
Applications Close: Monday 23rd June 2025
Applications for this role will take you to the advertisers site.
