Support Services Manager – 12-month fixed term
Support Services Manager – 12-month fixed term role
Southern Cross Gillies Hospital
Southern Cross’ Gillies Hospital based in Epsom, has been designed with a focus on short stay surgery and family-centred care, with four theatres, a purpose-built day-stay facility and 20 in-patient beds with ensuite facilities. As a centre of expertise for both head and neck surgery and Otolaryngology (ENT), Gillies offers oral and Maxillofacial, Gynaecological, Plastic, and Reconstructive and General Paediatric surgery. It is backed up by friendly, highly professional nursing teams and systems designed to support patients of all ages.
Mō te Tūranga | About the Role
At Southern Cross Gillies Hospital, our support services teams are the engine room of exceptional patient care, and as our Support Services Manager, you'll be at the centre of it all. Leading functions including administration, reception, bookings, finance, accounts, medical records, and outsourced service providers, you'll ensure every part of the patient journey runs seamlessly and efficiently. With a passion for service excellence and continuous improvement, you'll create an environment where patients feel genuinely cared for from the moment they walk through our doors, and where your teams are empowered, engaged, and equipped to deliver their very best every day.
As a key member of the Senior Leadership Team, you'll partner closely with the General Manager to help shape the future of Gillies Hospital. You'll contribute to financial performance, budgeting, and strategic initiatives that strengthen our position as a leading healthcare provider, while driving innovation and identifying smarter ways of working. This is a role for a visible and inspiring leader who thrives on developing high-performing teams, leading through change, and building strong relationships with stakeholders. You'll also play a pivotal role in fostering trusted commercial partnerships with medical specialists and their secretaries, supporting specialist engagement through the effective management of PAS and ad hoc list allocations to ensure our services remain responsive, efficient, and focused on delivering outstanding outcomes for our patients and community. This is a full-time 12-month fixed term position based in Southern Cross Gillies Hospital.
Ngā pūkenga me ngā wheako | Skills and experience
- Proven success leading and optimising administration and support service functions, with 5–7 years' experience managing complex operational environments and delivering exceptional service outcomes.
- An engaging and authentic leadership style, with a demonstrated ability to build, coach, and develop high-performing teams while fostering a culture of accountability and collaboration.
- Strong commercial and financial acumen, with experience managing budgets, analysing performance, interpreting reports, and making sound decisions that support operational and organisational success.
- The ability to think strategically, seeing beyond day-to-day operations to understand how support services influence broader hospital performance, patient experience, and business outcomes.
- Previous experience within healthcare administration or a similarly complex, customer-focused environment, with an understanding of delivering excellence in service.
- Advanced analytical and reporting capability, including strong Excel skills and confidence using functions such as pivot tables to generate insights and support decision-making.
- Confidence working with electronic patient management systems and reporting platforms, using data and technology to drive efficiency, improve processes, and enhance service delivery.
- A continuous improvement mindset, with the initiative to challenge the status quo, identify opportunities, and implement smarter ways of working.
- Exceptional interpersonal, communication, and relationship-building skills, enabling you to collaborate effectively with clinicians, medical specialists, leaders, and multidisciplinary teams.
- A tertiary qualification in management, business, or a related discipline, providing a strong foundation in leadership and operational management.
Ngā mea ka taea e mātou te tuku I a koe | What we can offer you:
- Competitive Rewards: Attractive remuneration package, relocation allowance, and employee referral bonus scheme.
- Health & Wellbeing: Funded health insurance, a comprehensive wellbeing programme, and generous Christmas/New Year breaks.
- Flexibility & Growth: Flexible working arrangements and a Nursing Council of New Zealand-approved PDRP.
- Perks & Community: Discounts from a range of partners and the opportunity to join our Employee Rainbow Network.
Ko wai matou | Our Organisation
At Southern Cross Healthcare, our values shape everything we do: Care First, Better Together and Pursue Excellence.
If you have specific needs or would like to discuss how we can support you, please contact our Talent Acquisition team at careers@schl.co.nz for a confidential conversation.
Applications for this role will take you to the advertisers site.
