Service Operations Manager
CAL Isuzu is seeking an experienced Service Operations Manager to lead our Hamilton service department within one of New Zealand’s leading Isuzu dealerships.
This is an exciting time to join the business as our Hamilton dealership undergoes a major transformation, including the development of a modern, state-of-the-art facility designed to support the future of heavy commercial vehicle servicing in the Waikato. With a brand-new workshop, upgraded infrastructure, and continued investment in our people and operations, this role offers the opportunity to help shape the future direction of one of the region’s leading truck service operations.
We are specifically looking for someone with established leadership experience within the heavy commercial vehicle, truck, or transport industry.
We are looking for someone who has already operated successfully at Service Management level within the heavy transport, truck, or commercial vehicle industry. The successful candidate will bring strong operational leadership experience, commercial awareness, and the ability to lead a high-performing service department within a fast-paced dealership environment.
The Role
Based in our newly redeveloped Hamilton facility, this role is responsible for the overall operational leadership of the service department.
You will lead a sizeable team while driving productivity, profitability, customer satisfaction, and team culture across the department.
Key responsibilities include:
- Leading the day-to-day operations of the service department
- Driving workshop efficiency, productivity, and profitability
- Managing KPIs, WIP, labour sales, and departmental performance
- Leading and developing frontline leaders and staff
- Managing customer relationships and resolving escalations professionally
- Maintaining strong health & safety and compliance standards
- Working closely with senior leadership to achieve operational goals
- Building a positive, accountable, and high-performing culture
About You
To succeed in this role, you will bring:
- Proven Service Management experience within the truck, heavy transport, or commercial vehicle industry
- Strong operational and financial management capability
- Experience leading large teams in a fast-paced dealership or commercial workshop environment
- Excellent leadership, communication, and relationship management skills
- A proactive, solutions-focused leadership style
- The ability to drive accountability, engagement, and performance
Why Join CAL Isuzu?
- Leadership role within a respected and growing dealership group
- Opportunity to be part of an exciting dealership transformation in Hamilton
- State-of-the-art facility with a brand-new workshop and modern service environment
- Southern Cross Medical Insurance
- Long service recognition rewards programme
- Monthly team lunches
- Active social club
- Ongoing training and development opportunities
- Supportive leadership team and positive workplace culture
- Long-term career opportunities within the business
- Relocation assistance available for the right candidate
If you’re an experienced industry leader looking for your next challenge within a progressive and well-established dealership environment, we’d like to hear from you.
Applications will be treated with strict confidentiality.
Applications for this role will take you to the advertisers site.
