Warranty Officer
Warranty Officer
At Stabicraft, we’re proud of what we build, bold in how we think, and strongest when we work together. We’re on the lookout for a confident and capable Warranty Officer to manage warranty claims and support our dealership network. This role plays a key part in ensuring warranty decisions are fair, timely, commercially sound, and aligned with company policy.
This is a stand‑alone role that requires strong judgement, structure, and accountability, with support from the Manager for escalation and governance.
About the Role
You will be responsible for the end‑to‑end assessment and management of warranty claims, acting as the primary point of contact for dealerships. You’ll make independent decisions within delegated authority, provide clear guidance, and work closely with internal teams to drive continuous improvement in products, processes, and quality.
Key Responsibilities
- Assess and respond to warranty claims accurately and within agreed service levels
- Make warranty decisions using policy, business rules, and sound commercial judgement
- Support dealerships with clear guidance on warranty eligibility, processes, and next steps
- Escalate complex, high‑risk, or out‑of‑authority claims with clear recommendations
- Maintain accurate records to support reporting, audits, and analysis
- Identify recurring warranty issues and contribute to product, process, and quality improvements
- Build strong working relationships across Supply Chain, Operations, Design, QA, Production, Engineering, and Aftermarket
About You
- Strong decision‑making skills with sound commercial judgement
- Confident, clear communicator with a professional approach
- High attention to detail and strong process discipline
- Comfortable working autonomously within set guidelines
- Resilient, solutions‑focused, and able to manage competing priorities
- Committed to fairness, consistency, and continuous improvement
What We Offer
- A trusted, autonomous role with clear authority and support
- Opportunity to influence product and process improvements
- Collaborative working environment across multiple functions
Why join us?
At Stabicraft, you’ll be working with a supportive team that values initiative, celebrates success, and knows how to have fun along the way. We offer competitive remuneration and a range of benefits including free medical insurance.
If you have experience in warranty or claim decision making and thrive in a role with autonomy and accountability, we encourage you to apply!
Applications for this role will take you to the advertisers site.
