Warranty Assessor
Due to an internal promotion we have a position available as a Warranty Assessor in our Service, Sales & Operations team. This is the perfect opportunity if you are working in a dealership or in the automotive industry, have a good understanding of mechanics/parts and are looking to move into a corporate role, specialising in warranty claims management.
This is a permanent opportunity, based on-site in the office, Monday – Friday at our Head Office in Palmerston North.
What’s involved in the role:
- The primary responsibility of this role is to manage and assess warranty and service claims, as per criteria and guidelines.
- Conducting investigations into warranty claims to ensure they are correctly assessed, key information is used to make decisions and claims and closed.
- Warranty Administration and managing email enquiries from Toyota Stores and Repair Agents, ensuring all incoming queries are resolved in a timely manner.
- Managing customer complaints (at the back end) by gathering evidence to support claims and support Toyota Stores when dealing with their customers.
- Providing training, advice and guidance to the Toyota Store Network on Warranty & Service Plans.
- Liaising with Toyota Motor Corporation (TMC) Japan and other stakeholders across the business.
- Various warranty reporting as required.
- Deliver training both internally and externally to Service Advisors on Warranty and Service Plan claims
Skills and attributes you will have to be successful in this role:
- Experience in the automotive industry is essential, either repairing vehicles or working in Parts, so you have some technical knowledge when assessing claims.
- Computer literacy, and proficiency using the Microsoft Office Suite. This role is primarily computer-based so it is essential you have these skills and are comfortable working at a computer all day.
- Experience using a Dealer Management System is beneficial. Experience using Salesforce would be advantageous (not essential).
- Resilience and the ability to maintain composure when dealing with challenges.
- Great organisational skills and the ability to manage multiple priorities.
- Great communication skills – both written & verbal.
What’s in it for you?
- Work Monday – Friday, no weekend work required
- Southern Cross Health Insurance
- Staff purchasing benefits & discounts across our range of products
- A subsidised Café onsite and free parking
- 4%+ KiwiSaver contribution
- Long service leave
- Fantastic Job Security
- Learning & development opportunities – from a company that highly values the development of its people!
- Opportunity to work for a global organisation
- Excellent team & company culture
More about Toyota New Zealand:
Toyota New Zealand is a wholly owned subsidiary of Toyota Motor Corporation, Japan and in 2024 celebrated 37 years of vehicle market leadership in New Zealand. As the leading automotive brand in New Zealand, Toyota is focused on winning the hearts of New Zealand through exceptional customer experience and mobility for all. We want to make mobility available to everyone, with accessible, affordable, safe innovation and technology that enhances New Zealanders’ lives. We are a brand that is accessible to all Kiwis, and we back positive progress in New Zealand society through our own behaviours, community involvement, sponsorships, and inclusivity of all New Zealanders. We also care about being a sustainable business with sustainable practices, while supporting initiatives and programmes that look after our environment.
At Toyota NZ we celebrate diversity. We are proud to be an employer committed to the principles of equal opportunity and supporting individuals from all walks of life. Toyota NZ is also committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. If you have any special requirements that would help you put your best foot forward in the recruitment process, please let us know in your application message.
Next steps:
If you are interested in this role and have the relevant skills and experience, don’t delay applying now! Applications will be reviewed as they are received.
If you have any questions about this role or working at Toyota New Zealand, please contact Annette Weatherall from QJumpers HR Assist on 0800758673.
Only applicants with NZ Residency or NZ Citizenship will be considered.
Applications for this role will take you to the advertisers site.
