Ward Clerk
Ward Clerk
Southern Cross North Harbour Hospital
Southern Cross North Harbour Hospital is the only private surgical in-patient hospital on the Auckland’s North Shore. North Harbour Hospital has 8 Operating Rooms, a 14 bed Post Anaesthetic Care Unit, a modern well-equipped day stay facility unit and a 70-bed ward which includes a 4-bed intermediate care facility (ICF).
Surgical specialities include General Surgery, Gynaecology, Oral & Maxillofacial surgery, Urology, Orthopaedic surgery, Plastic and Reconstructive surgery, Urology, Otolaryngology and Robotic Surgery. In addition to the hospital, the broader North Shore campus is also home to a purpose-built endoscopy suite, on-site cardiology services, cancer care, pharmacy, sports medicine, radiology and more.
Mō te Tūranga | About the Role
We are seeking an organised and proactive Ward Clerk to support our team under the guidance of the Ward Services Manager. This is a key coordination role that contributes to safe, efficient and high‑quality patient care while delivering excellent customer service to patients, whānau, staff, medical specialists and visitors.
This is a fast‑paced and varied role. The first part of the day focuses on ward coordination tasks such as patient bed allocations, managing patient diets and menus, liaising with clinical teams, ambulance services and district nurses, and maintaining accurate patient information across hospital systems. The latter part of the shift supports ward reception and administration, including answering phones, managing patient movement, updating nursing staff, and handling general clerical duties.
You will act as a central point of contact for ward activity, responding calmly to changing priorities and supporting urgent situations. Accuracy, confidentiality, cultural safety and professionalism are essential. This role suits someone who is organised, resilient, solutions‑focused and confident speaking up for safety.
This is a full-time (1 FTE), permanent role working across a Morning and Afternoon roster from Monday – Friday, with occasional weekend shifts when required.
Ngā pūkenga me ngā wheako | Skills and experience
- Minimum 2 years’ experience in a healthcare or clinical support setting
- Experience liaising with clinical teams and supporting patient flow
- Strong clerical, keyboard and data entry skills
- Confident using Microsoft platforms and learning hospital systems
- Ability to remain calm and organised in a busy, changeable environment
- Strong problem‑solving skills, initiative and attention to detail
- Excellent customer service and communication skills
- Understanding of patients’ dietary requirements
- Flexible to work rostered shifts, with the ability to support the team on weekends when required
Ngā mea ka taea e mātou te tuku I a koe | What we can offer you:
- Competitive Rewards: Attractive remuneration package, relocation allowance, and employee referral bonus scheme.
- Health & Wellbeing: Funded health insurance, a comprehensive wellbeing programme, and generous Christmas/New Year breaks.
- Flexibility & Growth: Flexible working arrangements.
- Perks & Community: Discounts from a range of partners and the opportunity to join our Employee Network.
Ko wai matou | Our Organisation
At Southern Cross Healthcare, our purpose is clear: to advance quality healthcare across Aotearoa New Zealand. Our values shape everything we do:
- Care First – We lead with compassion, delivering care that’s deeply human through genuine manaakitanga.
- Better Together – Collaboration is our strength. We unite diverse skills and perspectives to create better outcomes for all.
- Pursue Excellence – We strive to improve, innovate, and excel every day—never settling, always aiming to deliver our best.
We’re proud to bring together over 4,000 skilled professionals—including 2,000 nurses and anaesthetic technicians—working alongside more than 1,200 specialists, surgeons, anaesthetists, and allied health experts. Together, we’re one of Aotearoa New Zealand’s largest and most trusted healthcare providers.
Driven by a strong ‘for purpose’ ethos, we think beyond financial quarters—planning for generations to come.
Tō mātou whakahaere ki te tika, te rerekētanga, me te whai wāhi mai | Our commitment to equity, diversity, and inclusion.
We honour Te Tiriti o Waitangi and foster a culturally safe environment that reflects manaakitanga and values the unique perspectives of our people. Our core value, Better Together, guides our goal to build a workforce that mirrors the diversity of Aotearoa New Zealand.
If you have specific needs or would like to discuss how we can support you, please contact our Talent Acquisition team at careers@schl.co.nz for a confidential conversation.
Haere mai, ā, mā te mahi tahi ka whai wāhi ki tētahi mea whai take, ka āwhina i ngā tāngata ki te whai oranga mā te whakaaro anō ki te tautiaki hauora
Join us, and together, each of us can be part of something important, helping people live their best lives by reimagining healthcare.
Applications for this role will take you to the advertisers site.
