Visitor Service Advisor (Casual)
Mō mātou | About us At Te Nukuao Wellington Zoo we are guided by our kaupapa “Me tiaki, kia ora" – we must look after our environment so all things will flourish. We punch above our weight in leading the way through connecting people with animals, saving animals in the wild and ensuring we’re a voice to be heard. We’ve been an integral part of Wellington for 120 years and are proud to be a progressive, positive, animal welfare-accredited zoo.
Te Nukuao Wellington Zoo is committed to accepting, valuing, and embracing the diversity of all people.
Mō te tūranga | About the role We have Casual roles available in our Visitor Services team.
Visitor Service Advisors are the first point of contact for our valued visitors including school groups, venues guests, and Zoo crew members. Our collaborative and friendly team will help you become skilled on all things admissions, retail, venues and commercial products such as our Close Encounters. You will be on your feet all day, thriving on the variety the role will bring.
Te Nukuao Wellington Zoo is open every day of the year, with the exception of Christmas Day. Casual work may be offered across weekdays, weekends, and public holidays.
You may also be asked if you’d like to help with the occasional evening event during the week.
Applicants should expect to be available to work between 26 December 2026 and 4 January 2027. As this is a particularly busy time of year for us, your support will help ensure our visitors have a positive and enjoyable experience.
He kōrero mōu: About you
- Known for your skilled customer service
- A quick learner and a confident problem-solver
- Known to have a friendly and approachable manner
- Level-headed and calm under pressure
- A natural at communicating and building rapport/trust
- Self- motivated with a focus on getting things done well
- Computer literate and confident with technology
- Some level of fitness if you are needed elsewhere in the zoo (we are on a hill!)
Ngā āhuatanga kei a mātou | What we offer
- Living wage salary equivalent of $29.90 per hour
- Salary plus KiwiSaver
- Zoo uniform items
- Free parking
- Fee flu vaccinations
- Zoo passes to share with family and friends
- Discounts on Zoo products
- Supportive and collaborative team and management.
- An organisation with a commitment to animal welfare, visitor experience excellence & conservation
Please note the following:
- Applicants need NZ residency or a valid NZ work permit.
- If successful, you will be required to undergo a police background check and a pre-employment drug and alcohol test. We arrange these for you through relevant providers.
- If you have support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.
- If you have any questions about the role or the application process, please contact people&culture@wellingtonzoo.com
Tono mai | Apply Now Applications close on 5pm 8 October 2027
Tūhono mai! Come join us!
Applications for this role will take you to the advertisers site.
