Visitor Sales Team Member (Casual)
Position Info
Zealandia is currently seeking keen individuals to join our Visitor Sales Team. Key responsibilities of the team include running the day-to-day operations of the Visitor Desk, delivering high-quality customer service to 100,000+ visitors per annum and 15,000+ members, assisting with the operations of the retail store, and ensuring biosecurity is observed by all visitors.
The Visitor Sales and Enquiries team enhance the sanctuary experience by ensuring that visitors, members and volunteers are greeted professionally, and information given to them is tailored to their needs. They need to be skilled in the systems and databases we use at Zealandia as they have shared responsibility for customer service, data collection, sales and retail, bookings and ticketing and membership.
This role is casual and works to a 7-day roster. Ability to work over the Christmas/New Years’ period is essential (we are closed Christmas Day).
Ideally you will have/be:
- Confident in talking with members of the public and have excellent communication skills.
- Be sales focused and able to go the extra mile for customers.
- A team player – effectively self-manage and still integrate well as a team player.
- Able to demonstrate a sensitivity, respect and understanding of the cultural and historical significance of the area.
- Personal presentation to a high professional standard.
- Excellent administration and computer skills with an attention to detail.
- Ability to work weekends and Public Holidays, and have the flexibility to work on a 7-day roster.
He aha i mahi ai ki a mātou? | Why work for us?
Zealandia Te Māra a Tāne is a not-for-profit organisation that has transformed nature in Wellington. We have a 500-year vision of restoration, and by joining our team you will become part of a group of people who are committed to creating real change. We have an incredible team culture, with outstanding staff and volunteer satisfaction results.
We also have a number of perks that make Zealandia a great place to work:
- Free staff parking in our overflow carpark.
- Free access to Employee Assistance Programmes.
- Access to free Zealandia tours for the staff member, discounts for family members, and access to a family membership.
- An easy place to get all your birthday presents, with a staff discount in the Zealandia shop.
- A great onsite café.
- Access to discounts in various retail outlets across Wellington.
A significant focus on staff wellbeing.
Me pēhea te tuku tono | How to apply.
Please read the full role description then use the “Apply” button on this page. Please provide:
- a one page cover letter telling us why you will be great for this role
- a CV that reflects your relevant work experience and shows that you meet the person specifications outlined in the role description.
At Zealandia Te Māra a Tāne we are committed to creating an inclusive workplace where everyone can thrive and we welcome applications from people of all backgrounds, identities, abilities, and experiences. We are committed to providing an inclusive and accessible candidate experience if you require support during any stage of the recruitment process, please let us know so we can work with what you need. We know great candidates don't always meet every requirement listed. If you're excited about the role, we'd love to hear from you.
Applicants for this position should have NZ residency or a valid NZ work visa. The successful applicant will be required to complete satisfactory pre-employment checks, which may include reference, identity and criminal history verification relevant to the role.
Please email bridget.swift@visitzealandia.com or phone 64 4 920 9213 for any questions about this role.
Closing date 5pm 15 October 2026
We will be reviewing applications as they are received and may progress candidates prior to the closing date.
(We may start actioning applications/interviewing before the closing date)
Applications for this role will take you to the advertisers site.
