Technician
You’ll contribute to the success of the Service department by undertaking all routine service and repair work on both Toyota and any other vehicles. As a technician you are in one of the most important roles at North Western Toyota– you keep our customers safe in their Toyota vehicles (plus some other great brands too).
Vehicle servicing and repairs
You are responsible for undertaking all vehicle servicing and repair work carried out by the service department to ensure our customers are safe when driving their vehicle off our site. Your day-to-day duties include the following:
· Conduct servicing and maintenance of customer and dealership vehicles (new and used).
· Carry out Pre Delivery Inspections (PDI’s) and Accessory fitment
· Providing exceptional service and maintenance to customer and dealership vehicles, ensuring they are in excellent condition.
· Performing repair tasks effectively and efficiently to resolve any issues with vehicles.
· Diagnose troubleshoot technical problems using modern equipment.
· Issue Warrants of Fitness (WOF) in line with to certification requirements and maintain your certification.
· Complete your year-on-year training so that you stay up to date with industry advancements and enhance your own technical training. Some of the training is in-house, but most of it is through Toyota New Zealand.
· Maneuver, park and road-test customer vehicles with care.
· Before the vehicles is given back to the customer, please ensure that none of our property is left in the vehicle and there is no grease or dirt on the interior / exterior
· Keep all work areas in a clean, tidy, and safe condition always.
· Speak up if anything is getting in the way of you being able to do your job properly!
Doing your servicing and repair work promptly and to the highest standard possible, leads to a good customer experience and will help us create advocates for life. Part of this is ensuring that you have timely and clear communication about vehicles, with the Service Advisors, so that the Service Advisors are set up to succeed in their role, and ultimately, so that we have a happy customer. We also have timeframes that Toyota New Zealand (TNZ) require us to work within, and you need to complete your work within those timeframes.
You are required to constantly upskill and improve your work, so that you’re working at the top of your game. This means that you must achieve your TAT certification (Toyota Accreditation Technician certification) through TNZ within 2 years of your Start Date, and we will support you to achieve it. And of course there will be other courses that you need to attend / complete while in this Position to meet the standards and requirements of your Position.
Leadership & teamwork
Everyone helps everyone at Northern Bays Motors, and we all know a workshop can’t function well without good teamwork. This means you’re responsible for:
· Sharing your knowledge and experience with your team members. Everyone is at different stages of their career, so please helping your fellow apprentices / technicians when they need help.
· Working on our other sites at short notice (North Shore, New Lynn, and Hobsonville).
· Ensuring your behavior is professional, in line with our values, and enables your colleagues to be successful in their roles too. This includes cooperating with other departments.
What success looks like
· We work closely with one another, so building and fostering good relationships with your colleagues is essential – particularly the other apprentices / technicians in your workshop, the Workshop Controller/s and the Service Advisor/s.
· Achieving your TAT certification within 2 years of your Start Date.
· Customers driving away safely in the vehicle after you’ve worked on it.
· Completing service and repair jobs within Toyota New Zealand set timeframes.
· Meeting the target set for your Service department, in the Balanced Scorecard.
· Working safely for yourself and others at all times.
· Being a team player with a warm and positive mindset, contributing to a supportive and friendly work culture.
· Accurately account for all available hours each day, both productive and unproductive
If you're interest in this role hit APPLY now - or email:
Merissa Burkhardt (After Sales Manager) | merissa.burkhardt@nwt.co.nz
Skills & Experience
- WOF (Vehicle Inspector)
- Qualified Technician
Applications for this role will take you to the advertisers site.
