Technical Systems Analyst
Technical Systems Analyst (Permanent, Full-Time)
Auckland/ Wellington/Taranaki
Technology Services
We’re looking for two Technical Systems Analysts to join our TSB Technology Services team. This is a hands-on role where your technical expertise will help ensure our systems are secure, efficient, and aligned with best practices. You’ll play a key part in maintaining and optimising our technology platforms, supporting integrations, and driving continuous improvement.
What you’ll be doing:
- Analysing, documenting, and mapping system architectures, data flows, and integrations.
- Monitoring system behaviours and investigating technical issues to identify improvement opportunities.
- Collaborating with engineers, architects, and QA specialists to produce high-quality documentation.
- Supporting root cause analysis for system failures and performance issues.
- Managing user accounts, access rights, and system patching in line with security policies.
- Implementing and maintaining backup and disaster recovery procedures.
- Keeping systems documentation current and aligned with operational changes.
- Sharing knowledge across teams and contributing to process improvement initiatives.
What you’ll bring:
- 3+ years’ experience in a Technical Business Analysis, Systems Analyst, L2-L3 Application Support Analyst, or similar IT support role.
- Strong analytical and problem-solving skills.
- Solid understanding of technology operations and software systems.
- Foundational certifications (e.g., ITIL, CSBA) and experience in financial services (a plus).
- Excellent communication skills—both written and verbal.
- A collaborative mindset and a proactive approach to learning and improvement.
If you're passionate about technology and want to make a meaningful impact through your work, we’d love to hear from you.
What’s in it for me?
At TSB, we’re small enough to really care about our customers but big enough to have great rates, innovative products, and digital solutions. We are looking for people to help us achieve our goal of being the easiest bank to deal with.
We aim to create remarkable experiences for our people, who in turn create remarkable experiences for our customers.
By working with us, you’ll be a part of a profit for purpose organisation. We’re 100% owned by Toi Foundation, a philanthropic trust, and our annual dividends contribute to Toi’s transformational impact in our community.
We believe that we all bring something unique to our workplace and when we are encouraged to be ourselves, TSB is stronger for it. That’s why we’re committed to supporting your wellbeing, creating space for you to be your best self, both in and out of work, and enabling you to make a meaningful difference in our communities.
If you are ready to get stuck in as part of a collaborative team where you’re supported to be your best self…. Apply Now!
Closing date for applications is 5.00 p.m,. Sunday 14th September
Applications will be reviewed as they come in.
Applications for this role will take you to the advertisers site.
