Technical Specialist
About this role
- Full Time Permanent
- Based within a vibrant office environment located in the heart of Johnsonville
- Work close to home or go against the flow of traffic!
- Competitive annual salary & benefits
As a Technical Specialist at Heritage Lifecare, you will join a small and customer-focused IT team who provide technical services and solutions across 42care homes and 20 villages throughout New Zealand. This role will provide you with variety and opportunities to grow your IT knowledge and career, working among some of the best in Wellington!
A key difference with many IT Support roles is the flexibility and diverse nature of this role. If you are currently looking for a new challenge, this position provides a great opportunity to grow and develop your career. You will be in an immersive environment and doing a lot more than just logging support calls into a system. We value initiative, teamwork, and a “can do!” attitude, with a strong service delivery ethic.
Your role will see you helping others within the business to identify and troubleshoot issues that can arise with computer hardware, smartphones, tablets, printers, networking, cloud platforms, operating systems and business application software. You will also be involved with maintaining Intune builds and technical diagnosis, plus remote configuration of Microsoft Office 365, SharePoint and VOIP-based telephony solutions.
Working within the Aged Care industry will give you a sense of pride and reward in being part of a wider team that makes a difference in the lives of others. The aged care sector can seem daunting, but it's a highly rewarding space where we ensure that people receive the best care to remain independent and live fulfilling lives.
This role is based at the Heritage Lifecare Support Office in the heart of Johnsonville with easy access to public transport, ample free on-street parking, and many lunch options to choose from. There will be times when you will be required to travel to care homes around the country to provide onsite technical support.
Skills & Experience
- Demonstrated L2/L3 technical experience.
- Strong customer service focus and excellent phone manner
- Attention to detail and strong problem-solving skills.
- Good time management skills, and experience successfully meeting SLA’s and KPI’s
- Ability to work as part of a team with the willingness to support others when needed.
- Valid Full NZ Driver's license.
What we offer our employees
- Collaborative and inclusive teamwork environment with approachable and supportive management focused on supporting you to achieve your professional goals.
- Annual Salary range between $65,000 - $85,000 dependent on experience.
- Access to an employee assistance program + discounts at leading retailers.
- The opportunity to work within a progressive environment and with an organisation that has a solid focus to ensure the delivery of respectful and caring services that is safe for residents and staff.
Welcome to Heritage Lifecare
Heritage Lifecare is a trusted aged care provider to over 2,500 people, providing residential aged care services and care homes throughout New Zealand. We are driven to nurture and grow environments that feel like home by promoting inclusion, interaction, and strong community values.
We recognize the Treaty of Waitangi and its importance to Māori and how it applies to the work at Heritage Lifecare. This includes adhering to the concepts of whanaungatanga, whakapapa and manaakitanga when dealing with people to foster an environment where people can work together with ease and understanding.
Our team is built on the foundation of respecting individuals, both residents and staff. We pride ourselves on creating a ‘Better every day – everyday’ for our residents.
How to Apply
Please submit an online application by selecting the ‘Apply’ link. You will be taken to our online application platform to complete an easy online application.
Applicants must have the legal right to work in New Zealand.
Applications for this role will take you to the advertisers site.
