Technical Business Analyst

Permanent, Full-time

Windermere campus, Tauranga

Information Technology

Toi Ohomai delivers quality vocational education and training to both domestic and international students, across five main campuses in Rotorua, Tauranga, Taupō, Tokoroa and Whakatāne, and numerous delivery sites across the Bay of Plenty and South Waikato. 

Toi Ohomai is now a division of Te Pūkenga – New Zealand Institute of Skills and Technology and part of a transformational change unifying all 16 Institutes of Technology and Polytechnics across Aotearoa; together with other work-based, provider-based and online learning. Collectively we will be NZ’s largest tertiary education provider with national and regional reach enabling learners and employers to move seamlessly between workplaces, other educational offerings and locations as their needs change.

This is an exciting opportunity to join the IT Team as a Technical Business Analyst based in Windermere campus. The role is both stimulating and multi-dimensional and the successful applicant will excel at customer engagement and ensuring high customer satisfaction.

Reporting to the Digital Experience Manager, this role will contribute significantly to delivering world class business and technical solutions by:

• The analysis of customer requirements when working on changes to services currently being delivered at the Toi Ohomai Institute of Technology
• Performing systems analysis, technical development/configuration, and testing of corporate systems supporting these services
• Assisting the Toi Ohomai in its process and applications transition to Te Pūkenga
• The continuous support of business process improvement through relevant business analysis and system modifications
• Building great relationships across the business, providing support and guidance to customers and system users
• Executing system upgrades and service packs to ensure compliance obligations
• Supporting system interfaces and online integration solutions through the development and modification of report requirements to meet business needs.

Key to your success in this role will be your demonstrated ability to provide world class customer service when working with customers to solve their business problems or realise new opportunities.

Importantly you will be able to demonstrate strong alignment and commitment to our Toi Ohomai Values.

As a responsible employer and education provider, Toi Ohomai Institute of Technology is committed to the protection of children and vulnerable persons and applies relevant policy and practice to meet this commitment. Successful candidates will be required to undergo relevant vetting and employment checks.