Team Leader Front of House

Listed 22 days Ago
Auckland City Mission
Non-profit - Social Services

Front of House Team Leader

About the role

Lead the development, service delivery and clinical practice of the direction, goals, and objectives of FoH service, with a specific focus on the implementation and integration of te ao Māori within all elements of the service.

Front of House services: as the waharoa to HomeGround this service is the first point of connection for all visitors, whānau members and community members, and ensures the spirit of manaakitanga permeates all actions and interactions at the Mission. Whānau, are supported by the team in assessing their needs and supporting them to navigate to appropriate support services or destination through a warm handover process.

This role will be instrumental in developing appropriate frameworks, processes, procedures and identifying funding opportunities (including ACC) for the creation of a Te Ara Māori pathways strategy for whānau that access Te Tāpui Atawhai Services. Additionally there is a requirement to support the on-call function for residential services and accommodation. 


  • Lead the team in the provision of Kaupapa Māori based services, applying a te ao Māori lens to all services and service interactions and applying a restorative justice approach to conflict resolution.
  • Support the recruitment, retention and ongoing development of Māori staff. Develop and maintain positive and meaningful relationships with whānau.
  • to better understand their needs and aspirations and encourage their input into processes.
  • Develop and implement initiatives and design changes to be responsive to Mātauranga Māori. 
  • Contribute to building a strong collaborative leadership team that ensures decision making is timely and rigorous, performance is well managed, and the organisation is well lead.


  • Tertiary level qualification (or equivalent experience) in a relevant field such as social services or health leadership, management or business administration. 
  • Knowledge of Kaupapa Māori principles e.g., understand culture, power and how it relates to the Te Tiriti.
  • In-depth knowledge and understanding of implementing te reo me ōna tikanga Māori into organisational practice.
  • Extensive experience developing departmental frameworks, models of practice, process. 
  • Strong leadership skills that can empower and motivate others to effectively deliver results. 


  • 5 x ‘Mission leave’ days, additional to annual and sick leave.
  • Access to EAP & external supervision.
  • Access to monthly romiromi (holistic energy and bodywork), kapahaka, and weekly waiata.
  • Ongoing training and development. 
  • 15% discount at Auckland City Mission Op Shops.
  • Access to low cost, farm fresh produce on a weekly basis.
  • Close to public transport.
  • Discounted parking at SkyCity.
  • Career progression opportunities.

About the organisation:

Auckland City Mission - Te Tāpui Atawhai supports Aucklanders in greatest need. Our services have evolved as the city’s social needs have done and we respond to these needs with care and compassion while advocating for a reality where there are: enough suitable homes, enough money for nutritious food and easily accessible health care for all. Since our doors opened more than 100 years ago, this has been our ‘why’. Today we operate across 10 sites in Tāmaki Makaurau. We offer support for however long and in whatever way needed – for some people that’s simply accessing one of our many services, for others that’s a complex journey with our full support. 

Over the past 12 months the Mission has provided 200 people with permanent homes, conducted over 20,000 consultations at the Calder Health Centre in HomeGround, cared for 474 people in our residential social detox facility in HomeGround, distributed over 50,000 food parcels to families and individuals, and served over 75,000 warm meals in our community dining room, Haeata. Last year we were proud to win the Nga Āhuatanga o Te Tiriti Tohu (Award), and the Supreme Award at the 2023 Diversity Awards. These awards recognise our mahi to create a workplace which empowers Māori, and where Māori solutions can be developed and offered to the people who we support. 

If you are interested in this role please apply with your resume and a cover letter outlining your interest in the role and Auckland City Mission.

Applications for this role will take you to the advertisers site.