Team Leader - Client Remediation

• Full Time
• Application Closes 19 Mar 2026
• Manawatu - Palmerston North
• Manager

 FMG is looking for a Client Remediation Team Leader, reporting directly to the Head of Payments, to support our client remediation programme of work for 12 months.

Are you a dynamic leader who thrives in a fast-paced environment and is motivated when achieving tight deadlines?  Do you set the bar high when it comes to customer service and financial accuracy. If the answer is yes, then this could be the perfect role for you! You will lead a dedicated team who are responsible for providing a positive customer experience while processing client remediation payments. 

Since 1905, FMG has had its roots firmly planted in rural New Zealand, which is why you’ll find that we're different when it comes to insurance. Now over 100 years later, we’re still 100% New Zealand owned and the country’s leading rural insurance specialist. As a Mutual we invest profits back into the business to keep our premiums competitive and continue provide outstanding service for clients. As an employer, we invest in our people to foster a working environment that promotes achievement and celebrates success!

Key Responsibilities:

• Lead and manage a specialised Remediation team to achieve high standards of accuracy and efficiency.
• Develop and implement remediation strategies and processes.
• Monitor and report on the progress of remediation activities.
• Provide training, support, and mentorship to team members.
• Communicate with clients to explain discrepancies and the remediation process.
• Collaborate with other departments to ensure seamless service delivery.

Your Skills:

• Proven leadership experience in a financial or customer service environment.
• Strong analytical and problem-solving skills.
• Exceptional attention to detail.
• Excellent communication and interpersonal skills
• Experience in remediation, finance, payments or call centre industry is highly desirable.

What We Offer:

• Opportunities for professional development and career advancement.
• A supportive and collaborative work environment.
• On-the-job training and support to ensure your success in the role

If you relish working hard but also having fun along the way, this opportunity is the one you have been looking for!

Apply now! Applications close 5pm, Thursday 19th March 2026.