Systems Support Technician
Mō Tēnei Tūranga Mahi | About the Role
The System Support Technician position is a full‑time, permanent role, and we are seeking a proactive, customer‑focused individual to deliver operational and technical support across EIT. In this role, you will ensure staff and students receive timely assistance with a wide range of IT issues, including hardware, software, operating systems, networks, and application support.
The appointing salary for this role will be negotiable, depending on skills and experience.
You will be part of the Digital team and report to the Systems Support Team Leader.
Key responsibilities include:
- Providing technical and operational support to users and resolving tickets efficiently.
- Performing scheduled service desk duties and “night technician” shifts as required.
- Monitoring, reporting, and proactively managing IT service desk activity.
- Maintaining and deploying technology equipment and solutions.
- Assisting with network administration, installations, documentation, and improvements.
- Supporting and training staff in effective technology use.
He kōrero mōu | About You
To be successful in this role, you will bring:
- 1–2 years’ experience in an IT service delivery environment.
- Strong troubleshooting skills across hardware, software, networks, and cloud technologies.
- Experience with Microsoft 365, Windows OS, MacOS, and iOS.
- Excellent communication, documentation, and organisational skills.
- The ability to work both independently and collaboratively as part of a small team.
- A commitment to continual learning and staying current with technology trends.
As an inclusive and supportive employer, we value diversity and want to encourage anyone interested to apply, regardless of whether you tick all the boxes or not. We know that people from underrepresented groups and women in particular don't apply for roles if they're not a 100% match, but we're not looking for perfection, we're looking for potential. We want to see the real you in your application and welcome the real you on board if you come and work with us. Skills are gained across many areas of life, not just in formal employment. If you can demonstrate the skills listed in the ad, but the experience was gained through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your Cover Letter.
For more information, please view the Position Description below.
Mō Mātou | About us
EIT, is a vibrant and progressive tertiary institute with campuses in Tairāwhiti (Gisborne), Hawke’s Bay, and Auckland, and learning centres throughout the region. We are committed to Te Tiriti o Waitangi and delivering services that respond to the needs of Māori learners and their whānau, as well as the aspirations of iwi and Māori communities.
Me pēhea te tono | How to apply
Applicants should have NZ residency or a valid NZ work visa and will undergo pre-employment checks, including a New Zealand Police vet as this role is identified as a children’s worker.
If this exciting and rewarding role sounds like your next career move, we encourage you to apply. Submit your CV and cover letter with your online application. For questions, contact peopleandculture@eit.ac.nz.
Applications for this role will take you to the advertisers site.
