Systems Support Analyst
Mō mātou - About us
When you join Presbyterian Support Central (PSC), you’re becoming part of something truly special, a not-for-profit organisation that’s been helping people for more than 115 years.
Everything we do is about supporting people at the most vulnerable times of their lives, whether that’s an older person needing care and connection, or a family working through tough times.
PSC has two well-known service brands that lie at the heart of our mahi:
- Family Works: our social services supporting children and whānau through counselling, social work, life-skills and parenting programmes and safety services.
- Enliven: our positive ageing services that create age-friendly communities where older people have companionship, choice, fun, and purpose.
Together, we make a lasting difference.
Mō te tūranga – About the role
This role is responsible for providing system administration and support across a range of business and clinical applications, ensuring systems are reliable, optimised, and meet the needs of the organisation.
You will troubleshoot issues, manage system configurations, support upgrades and enhancements, and work closely with stakeholders to continuously improve how systems are used across the business. From time to time, you will also provide broader IT support to assist the team and ensure continuity of service.
Key responsibilities include:
- Supporting and maintaining core business and clinical systems
- Troubleshooting system issues and managing system configurations and upgrades
- Working with data, including extracting, analysing, and building reports across multiple systems
- Supporting projects through requirements gathering, testing, and implementation
- Delivering user training and guidance to support system adoption
- Creating and maintaining documentation, including SOPs, training materials, and knowledge base (KB) articles
- Providing general IT support when required
- Travelling to sites across Central New Zealand to support users and systems
Mō koe – About you
You are a proactive and detail-oriented professional with strong problem-solving skills and a passion for supporting users and improving systems.
You bring a mix of technical capability, communication skills, and a customer-focused mindset, with the ability to work across a variety of systems and stakeholders.
You will have:
- Experience working with business or clinical systems in a support or analyst role
- Preferably knowledge of applications and systems related to health care and social services
- Strong data skills, including report building and working across multiple systems
- Confidence delivering training and supporting users with varying levels of technical ability
- Experience creating clear and effective documentation (SOPs, training guides, KB articles)
- Strong analytical and problem-solving skills
- Excellent communication and stakeholder engagement skills
- The ability to manage competing priorities and work both independently and collaboratively
- A willingness to travel to support multiple sites across the region
Ko tā mātou e tuku - What we offer
When you join PSC, you join a team that values wellbeing, belonging, and purpose. We combine over a century of community experience with a forward-thinking, people-centred approach.
You’ll enjoy:
- Free onsite parking
- Discounts with major NZ brands and retailers
- Access to discounted healthcare cover and free Employee Assistance Programme
- A supportive, inclusive environment where you can grow and bring your whole self to work
- A workplace that respects diversity and acknowledges the unique role of Māori as Tangata Whenua
Find out more on our website or TONO NA - APPLY NOW!
We will be shortlisting applicant as they come in so Apply now!
If you have any questions about this role, or want further information please contact the Recruitment Team at recruitment@psc.org.nz
Applications for this role will take you to the advertisers site.
