Systems Analyst
Mō mātou - About us
When you join Presbyterian Support Central (PSC), you’re becoming part of something truly special, as a not-for-profit organisation everything we do is about supporting people at the most vulnerable times of their lives, whether that’s an older person needing care and connection, or a family working through tough times.
PSC has two well-known service brands that lie at the heart of our mahi:
- Family Works: our social services supporting children and whānau through counselling, social work, life-skills and parenting programmes and safety services.
- Enliven: our positive ageing services that create age-friendly communities where older people have companionship, choice, fun, and purpose.
Mō te tūranga – About the role
This role is responsible for providing system administration and support across a range of business and clinical applications, ensuring systems are reliable, optimised, and meet the needs of the organisation. Connecting with the business, building relationships with our sites, and developing an understanding of how our business operates is key.
Time will be spent with users across PSC to understand their roles, processes, challenges, and desired outcomes before recommending system or process changes. You will help ensure technology is configured and improved in ways that reflect operational needs, remove unnecessary complexity, and make it easier for teams to do their jobs.
You will apply business analysis skills to identify problems, gather and document requirements, map current processes, assess impacts, and work with stakeholders to develop practical solutions. This includes understanding the full picture across people, processes, information, and technology rather than focusing only on the system itself.
Key responsibilities include:
- Supporting and maintaining core business and clinical systems
- Gathering, analysing, and documenting business and system requirements
- Troubleshooting system issues and managing configurations, upgrades, and enhancements
- Working with data, including extracting, analysing, and building reports across multiple systems
- Supporting projects through discovery, requirements gathering, impact assessment, testing, implementation, and post-implementation review
- Delivering user training, guidance, and ongoing support to encourage successful system adoption
- Creating and maintaining process maps, requirements, SOPs, training materials, and knowledge base articles
Travelling to our sites across the lower and central North Island is required and may include occasional overnight stays at times.
Mō koe – About you
You recognise that successful systems are built around a user-centred approach; understanding that systems should be practical and support people and operational processes.
You can balance technical knowledge with strong business analysis, communication, and relationship-building skills. You are able to translate between users, technical teams, and vendors, helping each group understand the problem, the desired outcome, and the practical steps required to achieve it. As a result you will be adapt at building working relationships through your strong communication and engagement with people at all levels.
You will have:
- Experience working with business or clinical systems in a systems support, systems analyst, application analyst, or business analyst role
- Knowledge of applications and processes used within healthcare, aged care, community services, or social services
- Strong data skills, including data extraction, analysis, reporting, and working across multiple systems
- Experience supporting system implementations, upgrades, testing, and change activities
- Confidence delivering training and supporting users with varying levels of technical ability
- Experience creating clear and effective documentation, including process maps, requirements, SOPs, training guides, and knowledge base articles
This is a busy role so you must enjoy juggling competing priorities and have the ability to work both independently and collaboratively within others!
Ko tā mātou e tuku - What we offer
When you join PSC, you join a team that values wellbeing, belonging, and purpose. We combine over a century of community experience with a forward-thinking, people-centred approach.
You’ll enjoy:
- Salary range of 70,000.00 to 85,000.00 with Kiwisaver contributions
- Discounts with major NZ brands and retailers
- Access to discounted healthcare cover and free Employee Assistance Programme
- A supportive, inclusive environment where you can grow and bring your whole self to work
- A workplace that respects diversity and acknowledges the unique role of Māori as Tangata Whenua
Find out more on our website or TONO NA - APPLY NOW!
We will be shortlisting applicant as they come in so Apply now!
If you have any questions about this role, or want further information please contact the Recruitment Team at recruitment@psc.org.nz
Applications for this role will take you to the advertisers site.
