Supporter Care and Community Coordinator

• Part Time
• Application Closes 29 Mar 2026
• Auckland - Central Auckland
• Community and Social Service Specialist

Supporter Care and Community Coordinator 

Part time hours

About the role 

The Supporter Care and Community Coordinator plays a pivotal role within the Fundraising and Reputation team, ensuring supporters of Auckland City Mission – Te Tāpui Atawhai experience exceptional care and engagement at every touchpoint. As the first point of contact for many donors and community fundraisers, this role provides timely, professional and warm communication that reflects the Mission’s values of Manaakitanga, Justice (Manatika), and Partnership (Rangapū).

We value learning and growth. You will be supported on your unique journey through mentoring and on the job development as part of the wider Mission community committed to meaningful, values-led work. 

What you will be doing

• Act as first point of contact for incoming supporter and donor phone calls, providing professional, friendly and solution-focused service.
• Respond to general fundraising enquiries from individuals, schools, churches, community groups and corporate supporters.
• Maintain accurate and timely records in Raiser’s Edge, including logging donor communications, updating contact details, maintain records of event participation.
• Provide coordination and administrative support for Mission-led community fundraising events including March Mission, The Cook Off and Auckland Angels.
• Support event logistics including guest lists, communications, collateral, volunteer coordination and data management

What we are looking for

• Proven customer service experience (minimum 2–3 years), ideally in a donor, supporter or client-facing environment.
• Capacity to demonstrate through actions commitment to Te Tiriti o Waitangi and the Mission’s values of Manaakitanga, Atawhai, Rangapū and Mana Tika, Mana Ōrite.
• Confident in the management of shared inboxes and high-volume enquiries, ensuring timely and appropriate responses.
• Experience using CRM/databases (preferably Raiser’s Edge or similar fundraising database).
• Full clean NZ Drivers licence.

 We recognize that skills, experience and knowledge can be gained in a number of ways. This may include paid or voluntary work, experience undertaken through your church, marae, iwi or whānau responsibilities, or other community roles.

What we offer 

• Opportunities to strengthen cultural connection through weekly Kapa Haka, waiata, and monthly romiromi.
• Access to EAP & external supervision.  
• “Mission Leave” provides an opportunity to focus on wellbeing along with annual and sick leave.
• Tangihanga leave. 
• Access to sick leave from your 1st day of employment.
• Ongoing training and development. 
• Staff discounts at Auckland City Mission Op Shops and Pharmacy.
• Access to low cost, fresh produce through the Mission Grocer. 
• Convenient access to public transport and discounted parking options. 
• Opportunities for career progression within the Mission. 

About the Organisation 

Auckland City Mission – Te Tāpui Atawhai works alongside people in Tāmaki Makaurau facing poverty, homelessness, hunger, and isolation.

With over 100 years of service, we deliver integrated support across housing, food, health and recovery, supporting tens of thousands of Aucklanders every year. Our work is grounded in Te Tiriti o Waitangi and guided by our values; Manaakitanga, Rangapū, Atawhai, and Manatika/Mana Ōrite. 

We believe in people, collective responsibility, and hope - and invite those who share our values to join us.

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