Support Services Manager
Support Services Manager
Southern Cross North Harbour Hospital
Southern Cross North Harbour Hospital is the only private surgical in-patient hospital on the Auckland’s North Shore. North Harbour Hospital has 8 Operating Rooms, a 14 bed Post Anaesthetic Care Unit, a modern well-equipped day stay facility unit and a 70-bed ward which includes a 4-bed intermediate care facility (ICF). Surgical specialities include General Surgery, Gynaecology, Oral & Maxillofacial surgery, Urology, Orthopaedic surgery, Plastic and Reconstructive surgery, Urology, Otolaryngology and Robotic Surgery. In addition to the hospital, the broader North Shore campus is also home to a purpose-built endoscopy suite, on-site cardiology services, cancer care, pharmacy, sports medicine, radiology and more.
About the Role | Mō te Tūranga
As our Support Services Manager, you will take the lead in shaping and delivering exceptional support services across the hospital - spanning administration, bookings, contracts, finance, medical records, and key outsourced services. You’ll ensure everything runs seamlessly behind the scenes, driving efficiency, financial performance, and a high-quality, patient-focused experience. Working closely with the General Manager and Clinical Operations Manager, you’ll play a pivotal role in achieving business objectives, implementing smart systems and processes, and ensuring services are both cost-effective and responsive to the needs of patients and clinicians.
As a key member of the senior leadership team, you will have a real impact on the overall success and performance of the hospital. You’ll contribute to strategic planning, budgeting, and business performance, while building strong relationships with internal teams, specialists, and external partners. From optimising patient administration processes to managing contracts and driving service excellence, you’ll be at the heart of ensuring the hospital maintains its leading position in a competitive healthcare environment.
This is a hands-on leadership role where you will inspire and develop high-performing teams, maintain and foster a strong customer service culture, and champion continuous improvement. You’ll oversee financial operations including budgeting, reporting, and debt management, while ensuring compliance with policies, quality standards, and regulatory requirements. With a focus on innovation and sustainability, you’ll lead initiatives that enhance efficiency, improve patient experience, and support a high-performing healthcare environment.
Skills and experience | Ngā pūkenga me ngā wheako
- Proven experience (5–7+ years) leading and elevating administration functions in a complex, fast-paced environment
- Strong financial acumen with the ability to manage budgets, analyse performance, and drive cost-effective outcomes
- Demonstrated success in leading, coaching, and developing high-performing teams
- A tertiary qualification in management or a related discipline, supporting your strategic and operational capability
- Experience within healthcare administration, with an understanding of the unique demands of a hospital environment
- Confidence working with electronic patient management and reporting systems, using data to inform decisions and improve performance
- Strong stakeholder engagement and the ability to influence at all levels
- A proactive, solutions-focused mindset with the ability to drive change
- Excellent organisational skills with the ability to manage multiple priorities
- A passion for delivering high-quality service and improving outcome
What we can offer you: | Ngā mea ka taea e mātou te tuku I a koe
- Competitive Rewards: Attractive remuneration package, relocation allowance & employee referral bonus scheme.
- Health & Wellbeing: Funded health insurance, a comprehensive wellbeing programme & generous Christmas/New Year breaks.
- Flexibility & Growth: Great place to work with a great team. Opportunities for personal and professional growth.
- Perks & Community: Discounts from a range of partners and the opportunity to join our Employee Network.
Our Organisation | Ko wai matou
At Southern Cross Healthcare, our purpose is clear. Our values shape everything we do:
- Care First – We lead with compassion, delivering care that’s deeply human through genuine manaakitanga.
- Better Together – Collaboration is our strength. We unite diverse skills and perspectives to create better outcomes for all.
- Pursue Excellence – We strive to improve, innovate, and excel every day—never settling, always aiming to deliver our best.
If you have specific needs or would like to discuss how we can support you, please contact our Talent Acquisition team at careers@schl.co.nz for a confidential conversation.
Haere mai, ā, mā te mahi tahi ka whai wāhi ki tētahi mea whai take, ka āwhina i ngā tāngata ki te whai oranga mā te whakaaro anō ki te tautiaki hauora
Join us, and together, each of us can be part of something important, helping people live their best lives by reimagining healthcare.
Applications for this role will take you to the advertisers site.
