Support Navigator
We are looking for two people to join our amazing National Contact Service Team!
Key Details
Location: Police National Headquarters, Wellington.
Salary: $51,200 gross per annum for 32 hours per week (pro rata from the full-time remuneration of $64,000).
Hours: 32 per week.
Vacancy one: Friday 7am – 3.30pm, Saturday 7am – 3.30pm, Sunday 12.30 – 9pm, Monday 9am – 5.30pm
Vacancy two: Friday 9am – 5.30pm, Saturday 9am – 5.30pm, Sunday 7am – 3.30pm, Monday 7am – 3.30pm
Please let us know in your cover letter which vacancy you are applying for.
Eligibility: Applicants for this position must have the legal right to work in NZ and consent to undergo a NZ Police Vetting Process.
About the Organisation
At Manaaki Tāngata - Victim Support, our mission is clear: to strengthen the mana and well-being of individuals affected by crime and traumatic events across Aotearoa New Zealand. By joining our team, you'll play a vital role in creating meaningful change in the lives of those who need it most.
About the role | Mō te tūnga
Manaaki Tāngata | Victim Support, National Contact Service (NCS) provides a nationwide 24-hour response service to victims of crime and traumatic events.
This role is for two permanent Support Navigators to join our NCS team, working 32 hours per week, Friday, Saturday, Sunday & Monday, in our Wellington National Office.
The core responsibilities include:
- Answering calls from Police, Victims, Victims of Crime Information Line, employees, and other appropriate lines as advised.
- Providing initial screening, intake, triage, assessment, and Support Worker allocation to victims of crime and traumatic events, ensuring that cases are directed to the appropriate area based on needs, requirements, and priorities.
- Providing support to victims of incidents classified as low level
- Accurate, appropriate and timely entry of records in Victim Support databases and systems.
About you | Mōu
To be a member of our dedicated team, we are looking for the following:
- Excellent phone manner and communication skills
- Good team player with exceptional people skills
- Computer literate and proficient with databases, excel and word
- Competent at making decisions and prioritising competing tasks and demands, accurately and independently
- Empathy and understanding of the impact of crime and trauma on victims.
Benefits
- Great team culture in an organisation that has a wellbeing first approach
- One gifted leave day a year, called Manaaki Tāngata day
- A variety of learning and development opportunities across the organisation.
Apply Now!
Applications will close on Friday 3 July 2026; however, the advert may close sooner if the right candidate is found.
Applications for this role will take you to the advertisers site.
