Solution Delivery Specialist
Solution Delivery Specialist
Mō te Tūranga | About the Role
Are you someone who loves taking complex problems and turning them into smart, workable solutions? Do you thrive at the intersection of technology, people, and process — and get a buzz from seeing your work go live and make a real difference? Join our team as a Solution Delivery Specialist, where you’ll sit at the heart of our technology ecosystem and play a critical role in ensuring our systems, data, and processes deliver real, measurable business impact. This is a hands-on role for someone who enjoys solving complex problems, improving how things work, and keeping mission-critical applications running smoothly while continuously making them better.
As a trusted Subject Matter Expert (SME), you’ll provide strong technical leadership across application support, system administration, and solution delivery. You’ll work closely with stakeholders, vendors, and internal teams to manage L2/L3 support, lead incident and problem resolution, coordinate UAT and testing, and deliver enhancements and projects from concept through to implementation. You’ll also be involved in application lifecycle management, release and change activities, and identifying opportunities to simplify, automate, and modernise systems and processes.
This role is ideal for someone who thrives in a dynamic environment — balancing day-to-day operational excellence with continuous improvement and delivery. You’ll contribute to portfolio planning, support modern ways of working, and help uplift customer experience through smarter solutions. From after-hours upgrades and on-call support to collaborating on new technologies, you’ll be instrumental in ensuring our technology landscape is reliable, scalable, and fit for the future. This is a full-time permanent (1 FTE) position based in our National Support Office in the Auckland CBD.
Ngā pūkenga me ngā wheako | Skills and experience
- 5+ years’ hands-on experience delivering, supporting, and maintaining business-critical, customer-facing applications in complex environments.
- Strong L2/L3 support expertise, with confidence owning incidents end-to-end - from troubleshooting and root cause analysis through to business impact assessment and resolution.
- Proven experience supporting Patient Administration Systems, with essential hands-on knowledge of Dedalus WebPAS and MedTech Evolution, and a deep understanding of clinical and administrative workflows.
- A solid grasp of software development lifecycles, with experience working in Agile and/or traditional SDLC environments.
- Comfort working across Windows and Linux environments, with a practical, problem-solving mindset.
- The ability to create clear, high-quality system and support documentation that enables smooth operations and effective knowledge sharing.
- Experience working within ITIL or similar service management frameworks, bringing structure and discipline to service delivery.
- Working knowledge of application integration technologies such as Rhapsody, Snowflake, or similar platforms.
- Hands-on experience with SQL and Oracle databases, including the ability to read, write, and validate SQL queries to resolve issues and support data integrity.
- Exposure to a mix of SaaS and on-prem technologies, including tools such as Jira, VB/SQL scripting, Microsoft 365, SQL Server Management Studio, Toad, and Putty/SSH.
- Operational experience using service management tools like ServiceNow or Cherwell to manage incidents, changes, and workflows.
- A tertiary qualification in a relevant discipline, with certifications in software development, ITIL/ITSM, or other relevant tools and technologies considered a strong advantage.
Ngā mea ka taea e mātou te tuku I a koe | What we can offer you:
- Competitive Rewards: Attractive remuneration package, relocation allowance, and employee referral bonus scheme.
- Health & Wellbeing: Funded health insurance, a comprehensive wellbeing programme, and generous Christmas/New Year breaks.
- Flexibility & Growth: Flexible working arrangements.
- Perks & Community: Discounts from a range of partners and the opportunity to join our Employee Rainbow Network.
Ko wai matou | Our Organisation
At Southern Cross Healthcare, our values shape everything we do:
- Care First – We lead with compassion, delivering care that’s deeply human through genuine manaakitanga.
- Better Together – Collaboration is our strength. We unite diverse skills and perspectives to create better outcomes for all.
- Pursue Excellence – We strive to improve, innovate, and excel every day—never settling, always aiming to deliver our best.
If you have specific needs or would like to discuss how we can support you, please contact our Talent Acquisition team at careers@schl.co.nz for a confidential conversation.
Join us, and together, each of us can be part of something important, helping people live their best lives by reimagining healthcare.
Applications for this role will take you to the advertisers site.
