Service Desk Analyst

About the role

Become part of a busy professional team whose goal it is to ensure that Craigs Investment Partners (CIP) employees have the correct systems and technology performance to meet the business’s needs.  

We are excited to be recruiting an additional Service Desk Analyst to join our growing Service Delivery Team. Reporting to the Service Desk Team Lead, you will be part a dedicated team, delivering ICT services to 600+ users.

The key focus of this role is to provide first level support for all Incidents and Service requests logged via the CIP Service Desk within the defined Service Level Agreements for services. This role holds primary responsibility for Incident and Service request management through to resolution. 

First level support will extend to Citrix XenApp7.9 or above, Microsoft Windows 10 or above, Microsoft Office 2016 or above, Customer Relationship Management application (CRM), Skype for Business and bespoke business applications for financial institutions (training will be provided if required on these business applications). End user training and answering ‘How do I?’ queries from business users is also a key duty.

Skills and Experience

• The ideal candidate will hold an IT qualification or relevant equivalent work experience and must be able to demonstrate the following: 
• Be customer focused and have excellent written and verbal communication skills
• Have at least one-year experience in a Service Desk and ITS support
• Technical Windows, O365, Teams, AD experience and a good general knowledge of IT 
• Problem solving and analytical skills
• Excellent time management, administrative and organisational skills
• Ability to work well under pressure

We expect you will have a strong customer service and team focus, with good knowledge of IT systems, applications and functions. 

Benefits

• Permanent role
• Full time hours
• Flexible work options 
• Central Tauranga location
• Additional weeks leave (conditions apply)

About the Company

Craigs Investment Partners (CIP) is a multi award winning investment advisory firm which is one of the largest in New Zealand. With 19 offices located throughout the country and over 600 employees, CIP offers solutions and advice to both private investors, corporate and institutional clients.

How to apply

This is a position suits someone with initiative and a proactive approach. If this sounds like you, then please apply online now! 
We are open to applicants who wish to work in both the Head Office in Tauranga, or our Auckland Office, so please ensure you complete the screening questions.