Service Desk Analyst

 Are you an ICT customer service superstar?

Do you thrive in a dynamic and fast paced environment?

Keen to join an iconic New Zealand business and international brand?

Skyline Enterprises is looking for a superstar Service Desk Analyst to join our expanding ICT team based at our Skyline Group Head Office in Queenstown.

As an iconic New Zealand tourism business, Skyline is a sustainable and dynamic international brand continuing to deliver fun across four continents. Being adaptable and resilient is a part of who we are, hosting every guest as a friend and sharing high-quality leisure experiences.  

If you are a team player with excellent customer service skills, attention to detail and the drive to succeed in a high paced environment, drop us a line. 

As a Skyline Service Desk Analyst at Skyline Enterprises you will:

• Field,  manage and update incoming support tickets from end users in the service desk application and ensure end users are kept informed right      through to completion
• Be the first point of contact and deliver technical customer support over the phone or remotely including: identifying, troubleshooting and resolving a wide range of specific applications and technical computer related problems
• Perform preventative maintenance on hardware and software and assisting with daily, weekly, monthly routine operations processes

Candidates must be legally entitled to work in New Zealand and be able to work weekends. We are not accepting overseas applications at this time but encourage you to keep an eye on our careers site for any  future opportunities. 

If you have the passion, drive and commitment for this exciting opportunity then  we would like to hear from you.

Skills & Experience

 To be successful in this role you will possess excellent communication skills and have experience:

• Delivering excellent customer service 
• Working with Windows technology including Active Directory
• Providing Level 1 or 2 support with users onsite and remotely 
• Dealing  with a variety of business users and technical providers 
• Managing and administering an Office 365 environment 
• Understanding, documenting, articulating and performing thorough analysis of issues      reported from internal customers at all levels of the organisation 
• Building and maintaining relationships with both internal and external stakeholders
• Providing Application support across multiple time-zones (preferable) 
• POS software applications including Eftpos (preferable)