Service Delivery Coordinator - Permanent role
Service Delivery Coordinator - Active +
National Support Office
Active+ is the largest New Zealand owned supplier of rehabilitation services in New Zealand, with over 1,500 health providers across a wide range of disciplines delivering service across New Zealand. We’ve been in business since 1990 and are owned by Southern Cross Healthcare New Zealand.
Mō te Tūranga | About the Role
As our Service Delivery Coordinator, you'll play a pivotal role in ensuring New Zealanders receive timely access to high-quality rehabilitation and healthcare services. Working within a dynamic and supportive team, you will coordinate the end-to-end administration of healthcare referrals, connecting funders, providers, and clients to ensure services are delivered seamlessly and efficiently. Every day will bring variety as you manage a portfolio of service contracts, support healthcare professionals, and help create exceptional experiences for the people who rely on our services.
This is a fast-paced and rewarding role where your organisational skills, attention to detail, and ability to build strong relationships will shine. You will be responsible for processing and allocating referrals, coordinating communication with providers and funders, managing approvals and reporting requirements, and ensuring all administration activities are completed accurately and within agreed timeframes. Acting as a key point of contact, you'll help resolve queries, support service delivery outcomes, and contribute to the smooth operation of our national services.
Beyond day-to-day coordination, you'll have the opportunity to be involved in projects, process improvements, and initiatives that enhance the way we work. From maintaining accurate records and supporting service delivery programmes to identifying smarter, more efficient ways of working, you'll play an important role in helping Active+ continue to deliver outstanding healthcare services and positive outcomes for clients across New Zealand. This is a full-time permanent position based in our National Support Office in the Auckland CBD.
Ngā pūkenga me ngā wheako | Skills and experience
- Exceptional attention to detail and a commitment to delivering accurate, high-quality work every time.
- Experience in healthcare administration, service coordination, or a similar fast-paced environment, ideally within New Zealand's health sector.
- Confidence using business systems and technology, with experience in Gensolve or similar healthcare platforms highly regarded.
- Strong digital capability and the ability to quickly learn and adapt to new systems and processes.
- Excellent organisational skills, with the ability to manage competing priorities and meet deadlines in a dynamic environment.
- A proactive, solutions-focused approach with the confidence to work autonomously while thriving as part of a collaborative team.
- Strong communication and relationship-building skills, enabling you to provide outstanding support to clients, providers, and stakeholders.
- The flexibility and self-management skills to work effectively in a hybrid working environment.
- NCEA Level 3 (or equivalent), including Maths and English.
- A qualification in Business Administration, Health, or a related discipline will be highly regarded.
Ngā mea ka taea e mātou te tuku I a koe | What we can offer you:
- Competitive Rewards: Attractive remuneration package and relocation allowance
- Health & Wellbeing: Funded health insurance and a comprehensive wellbeing programme
- Flexibility & Growth: Flexible working arrangements
- Perks & Community: Discounts from a range of partners and the opportunity to join our Employee Network.
Ko wai matou | Our Organisation
At Southern Cross Healthcare, our purpose is clear: to advance quality healthcare across Aotearoa New Zealand. Our values shape everything we do:
- Care First – We lead with compassion, delivering care that’s deeply human through genuine manaakitanga.
- Better Together – Collaboration is our strength. We unite diverse skills and perspectives to create better outcomes for all.
- Pursue Excellence – We strive to improve, innovate, and excel every day—never settling, always aiming to deliver our best.
Driven by a strong ‘for purpose’ ethos, we think beyond financial quarters—planning for generations to come.
If you have specific needs or would like to discuss how we can support you, please contact our Talent Acquisition team at careers@schl.co.nz for a confidential conversation.
Haere mai, ā, mā te mahi tahi ka whai wāhi ki tētahi mea whai take, ka āwhina i ngā tāngata ki te whai oranga mā te whakaaro anō ki te tautiaki hauora
Join us, and together, each of us can be part of something important, helping people live their best lives by reimagining healthcare.
Applications for this role will take you to the advertisers site.
