Service Coordinator
Rinnai have proudly been pioneering heating solutions for Kiwi and Australian families for 40 years. We are continuing to innovate new ways to deliver just the right temperature in your home while saving energy, water, and a more sustainable future. It's an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. Join Rinnai and help shape the future of products that impact people's lives—every day!
ABOUT THE ROLE:
Full time, Monday to Friday - 7.30am - 4pm
Reporting to the Trades Partnership Manager, you will be the vital glue that ensures our Service Team runs smoothly while also collaborating closely with the Customer Experience team, Training Manager, and Area Managers to drive essential communications and provide administrative support. Externally, you will deliver exceptional customer service to our trades, service centres and end consumers. If you thrive in a task-oriented role with daily variety and customer interaction, then this position is the perfect fit for you! Your key areas of responsibility and accountability will be:
- Managing our technicians daily schedule, adapting to any changes, and facilitating their workflow
- Main point of contact for our customers via phone and email for service and repair enquiries.
- Provide support to technicians in the field, troubleshooting scheduling issues and ensuring timely service delivery
- Working with the Service Centre Manager to facilitate service for customers, ensuring a high standard of service
- Support the management of training events and trade engagement activities through coordination and communication
- Support the management of our Loyalty Programme, collecting data and maintenance of our contact database
- Managing relationships with plumbers, gas fitters, electricians and other trades people as needed while supporting business development through promotional activities
TO SUCCEED YOU WILL NEED:
- Self-driven and able to meet deadlines
- Agility and adaptability to manage multiple tasks and priorities effectively in a fast-paced environment
- Logistic mindset with a focus on route optimisation
- High attention to detail and problem-solving ability
- Excellent phone manner and written communication skills
- Strong organisation and administrative skills with proficiency in Microsoft office suite
- Great relationship building skills and a team player mindset
- Minimum 2 years’ experience in a scheduling or coordinator role
- LN or Simpro software experience would be advantageous
IN RETURN, WE PROVIDE:
- A competitive remuneration package
- An incentive programme 5%
- Southern Cross (fully subsidised)
- Birthday leave
- Product discounts for Staff, family, and friends
- Long service leave
- A positive team environment
- One work from home day
Not many opportunities come along that offer a stable and positive work environment. We hope you enjoy BBQ lunches on a monthly basis! Please don’t hesitate to let us know you are interested. We would love to hear from you. Please click on the “apply for this job” button and upload your CV and Cover letter. All applicants for this position must have full working rights in New Zealand.
Applications for this role will take you to the advertisers site.
