Senior Systems Support Technician
Mō Tēnei Tūranga Mahi | About the Role
This is a full‑time, permanent Senior Systems Support Technician role providing advanced level 1 and 2 technical support across EIT. The role supports Digital initiatives, mentors team members, coordinates service desk incidents, and acts as a senior escalation point to help improve service delivery and the technology experience for ākonga (students) and kaimahi (staff).
The appointing salary for this role will be between $65,206 and $76,548, dependent on skills and experience.
The Senior Systems Support Technician is based in Hawke’s Bay, sits within the Digital function, and reports to the Digital Support Team Leader.
Key responsibilities include:
- Coordinating and resolving service desk incidents and acting as an escalation point for complex technical issues
- Providing front-line and remote technical support for approved end-user hardware, software, and network connectivity
- Taking technical ownership of the service desk system, including configuration, optimisation, reporting, and continuous improvement
- Mentoring and supporting Systems Support Technicians through guidance, knowledge sharing, and technical leadership
- Contributing to Digital projects, service improvement initiatives, and incident triage activities
He kōrero mōu | About You
To be successful in this role you will have:
- 4–5+ years’ experience in IT service delivery, including experience as a senior practitioner and mentor
- Strong working knowledge of Microsoft technologies, including Windows 10/11, Microsoft 365, and Azure AD / Entra ID
- Experience working in ITIL-aligned service desk environments
- Strong problem-solving ability with excellent communication and interpersonal skills
- The ability to work collaboratively, mentor others, and act as a senior technical escalation point
As an inclusive and supportive employer, we value diversity and want to encourage anyone interested to apply, regardless of whether you tick all the boxes or not. We know that people from underrepresented groups and women in particular don't apply for roles if they're not a 100% match, but we're not looking for perfection, we're looking for potential. We want to see the real you in your application and welcome the real you on board if you come and work with us. Skills are gained across many areas of life, not just in formal employment. If you can demonstrate the skills listed in the ad, but the experience was gained through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your Cover Letter. For more information, please view the Position Description below.
Mō Mātou | About us
EIT is a vibrant and progressive tertiary institute with campuses in Tairāwhiti (Gisborne), Hawke’s Bay, and Auckland, and learning centres throughout the region. We are committed to Te Tiriti o Waitangi and to delivering services that meet the needs of Māori learners and their whānau, as well as iwi aspirations.
Me pēhea te tono | How to apply
Applicants should have NZ residency or a valid NZ work visa and will undergo pre-employment checks, including a New Zealand Police vet as this role is identified as a children’s worker.
If this exciting and rewarding role sounds like your next career move, we encourage you to apply. Submit your CV and cover letter with your online application. For questions, contact peopleandculture@eit.ac.nz.
Applications will be reviewed as they are received, and this vacancy may close early if a suitable candidate is identified.
Applications for this role will take you to the advertisers site.
