Senior Manager Performance and Delivery
Customer Delivery
Location can either be New Plymouth, Auckland, Wellington or Christchurch
Fixed term, Fulltime to cover parental leave until 1st June 2027
We are seeking a person with a future focus and exceptional planning and delivery skills to ensure the delivery of the Bank’s Strategic Plan and financial objectives.
About the Role
Reporting to the GM Customer Delivery, the Senior Manager Performance and Delivery has a critical role in advising on the development of key of initiatives and providing insights on opportunities, risks, emerging trends to ensure the delivery the Bank’s Strategic Plan and financial objectives. This is a key leader and influencer across TSB in ensuring alignment of CD activities, planning, implementation and delivery to ensure we deliver on our goal of delivering the best banking experience in Aotearoa, building relationships that last.
Who Are You?
You will have proven experience as a key leader and influencer in your workplace and possess the ability to collaborate with stakeholders to ensure the alignment of business activity. You will be a forward thinker with experience developing creative and workable solutions to complex situations. You will be dealing in a time-pressured environment with deliverables that have conflicting priorities requiring effective management.
In this role, you can expect to:
- Lead the business planning process for each of the Customer Delivery teams.
- Collaborate with Line 1 risk and enablement team to ensure key obligations owned by Customer Delivery are met.
- Working closely with the Customer Delivery leadership team and business stakeholders to implement change management strategies.
- Using data to develop meaningful insights to uplift vital areas of business performance to deliver better outcomes.
We are looking for candidates who have:
- 7+ years’ experience in a similar position.
- Business and financial acumen to apply and understand TSB, optimise the opportunities, and consider wider business views.
- Experience in working in or alongside a Banking Risk Management environment.
- Communication and business planning skills at a senior level
Closing date for applications is 6.00 pm, Thursday 30th April 2026.
Applications for this role will take you to the advertisers site.
