Senior Consultant - Customer Banking
About the role
As a Senior Consultant, you’ll play a key role in growing our bank, with home and personal lending as your core focus. You’ll thrive on providing exceptional customer service, and use your relationship building skills to develop a strong referral network within your community.
You’ll own the customer relationship from initial consultation to draw down, assessing customer needs and providing relevant information to enable them to make the banking decision that is right for them, providing guidance under responsible lending conversations where require. You’ll also assist our customers with their everyday banking needs, taking opportunities to broaden the relationship. There’s nothing quite like helping someone get into their first home or improving their financial status, and you’ll be here to help take every day Kiwi’s achieve their banking goals.
Because The Co-operative Bank is owned by our customers, everything we do, every day, is for their benefit. This is a full time position, at our Takapuna Customer Hub.
To nail this, you’ll need:
- Excellent customer service approach
- Effective and professional communication skills
- Accuracy and strong attention to detail
- Great time management skills, with the ability to handle unplanned interruptions
- At least three years’ work experience, including in financial services and lending
Experience Better with Us
As a proudly customer-owned bank, not only will you be helping Kiwis achieve their goals, but you’ll also experience better:
- Career Growth: Expand your skills, take on new challenges and tap into a range of areas across the Bank.
- Purpose: As a smaller bank, your impact is bigger—you’ll see how your work makes a real difference in delivering exceptional customer experiences and financial outcomes, every single day.
- Support: We support you to handle life and work through generous benefits including Wellbeing Leave, Parental Leave Benefits, Life and Critical Illness insurance, Employee Assistance Programme, Banking Benefits, Profit Share and Workride.
- Belonging: You will feel like part of the team from day one. From the way we work together, our commitment to Pride Pledge, and focus on diversity and inclusion, you’ll be part of a team that’s making banking better for New Zealanders—together.
About Us
We’re here to grow together and share the gains.
At The Co-operative Bank we are all about helping customers bank better. We’re proud to be 100% owned by our customers - and the only bank in New Zealand to give our customers a share of our profits.
We’ve been operating for nearly 100 years, with a focus on helping New Zealanders get ahead financially. We’re committed to helping improve the world we work, live and play in and are a Certified B Corporation.
We have a team of 400 people supporting over 180,000 customers across New Zealand. We offer what you’d expect from a bank – including home loans, everyday banking, savings and term deposits, and life insurance, offered by Co-operative Life. We also partner with Fisher Funds to offer KiwiSaver and provide general insurance through IAG.
If you're looking for a role where we work together to make an impact, and you can build a career you’re proud of, you've found the right place.
At The Co-operative Bank, we’re more than just a bank—we’re a team of passionate people on a mission to bank better and grow together.
Diversity and inclusion are at the core of who we are. It’s reflected in our values, our commitment to B Corp and a key part of our strategy. We encourage candidates from all backgrounds and experiences to join us in our mission to grow together and share the gains.
We understand that no candidate is a perfect match for every qualification listed. If you are passionate about helping people to bank better and possess some of the key skills, we encourage you to submit your application. If you have any questions please reach out to recruitmenthelp@co-operativebank.co.nz
Applications close: 3 June 2025
Applications for this role will take you to the advertisers site.
