Senior Consultant, Customer Banking
About the role
As a Senior Consultant, you’ll play a key role in growing our bank, with home and personal lending as your core focus. You’ll thrive on providing exceptional customer service, and use your relationship building skills to develop a strong referral network within your community.
You’ll own the customer relationship from initial consultation to draw down, assessing customer needs and providing relevant information to enable them to make the banking decision that is right for them, providing guidance under responsible lending conversations where required. You’ll also assist our customers with their everyday banking needs, taking opportunities to broaden the relationship. There’s nothing quite like helping someone get into their first home or improving their financial status, and you’ll be here to help every day Kiwi’s achieve their banking goals.
Because The Co-operative Bank is owned by our customers, everything we do, every day, is for their benefit.
This is a full time position, at our Palmerston North branch.
To nail this, you’ll need:
- Excellent customer service approach
- Effective and professional communication skills
- Accuracy and strong attention to detail
- Great time management skills, with the ability to handle unplanned interruptions
- At least three years’ work experience, including in financial services and lending
Experience Better with Us
We’re a small and mighty Bank driven by the shared goal of helping New Zealanders bank better. As a proudly customer-owned Bank and Certified B Corporation, not only will you be helping Kiwis achieve their goals, but you’ll also experience better simply by working here:
- Purpose: As a smaller bank, your impact is bigger—you’ll see how your work makes a real difference in delivering exceptional customer experiences and financial outcomes, every single day.
- Career Growth: Expand your skills, take on new challenges and tap into a range of areas across the Bank.
- Support: We support you to balance life and work through generous benefits including Wellbeing Leave, Parental Leave Benefits, Life and Critical Illness insurance, Employee Assistance Programme, Banking Benefits, Profit Share and Workride.
- Belonging: You will feel like part of the team from day one. From the way we work together, our commitment to Pride Pledge, and focus on diversity and inclusion, you’ll be part of a team that’s making banking better for New Zealanders—together.
We’ve been operating for nearly 100 years and support over 180,000 customers across New Zealand. If you’re looking for a role where we work together to make an impact, and you can build a career you’re proud of, you’ve found the right place.
We understand that no candidate is a perfect match for every qualification listed. So, if you are passionate about helping people to bank better and possess some of the key skills, we encourage you to submit your application. For any questions, please contact recruitmenthelp@co-operativebank.co.nz.
Applications Close: 4 September 2025
Applications for this role will take you to the advertisers site.
