Resilience Lead
Locations are either New Plymouth, Auckland or Wellington
Permanent, Full time
At TSB, you’ll be part of a profit for purpose organisation, that empowers and enables you to be your best and make a positive difference for the people you work with, and the communities you are part of.
About the role
The Resilience Lead is responsible for leading and continuously improving TSB’s IT Operational Resilience capabilities to maximise critical systems availability and recoverability.
This key role will ensure that core IT services are available, stable, resilient and well-governed, and that ITIL Service Management processes are embedded, effective, and consistently applied.
Who are you?
This role will provide leadership and oversight of IT Service Management processes aimed at minimising service disruption, strengthening TSB's IT resilience and managing IT resilience risk and compliance.
You will have strong, practical knowledge of ITIL (v4 preferred) and hands-on experience as you will own and lead the continuous improvement and maturity of core ITIL Service Management processes.
As a leader you will drive IT Resilience best practice including Availability Management, Service Continuity Management, Disaster Recovery and Backup & Recovery.
In this role, you can expect to:
- Design and implement plans to continuously improve TSB's IT Resilience posture aimed at maximising critical systems availability
- Oversee IT Service Management standards, policies, and ways of working.
- Lead IT Operational Resilience initiatives to mitigate risk and ensure services can withstand, respond to, and recover from disruptions.
- Lead Change Enablement practices to balance speed, risk, and stability.
- Oversee Root Cause Analysis and Problem Management practices.
We are looking for candidates who have:
- Significant experience leading IT Resilience and Service Management functions within a complex IT environment.
- A degree in Computer Science, Engineering or related discipline
- Strong stakeholder engagement, facilitation, and communication skills
What’s in it for me?
At TSB, we’re small enough to really care about our customers but big enough to have great rates, innovative products, and digital solutions. We are looking for people to help us achieve our goal of being the easiest bank to deal with.
We aim to create remarkable experiences for our people, who in turn create remarkable experiences for our customers.
By working with us, you’ll be a part of a profit for purpose organisation. We’re 100% owned by Toi Foundation, a philanthropic trust, and our annual dividends contribute to Toi’s transformational impact in our community.
We believe that we all bring something unique to our workplace and when we are encouraged to be ourselves, TSB is stronger for it. That’s why we’re committed to supporting your wellbeing, creating space for you to be your best self, both in and out of work, and enabling you to make a meaningful difference in our communities.
If you are ready to get stuck in as part of a collaborative team where you’re supported to be your best self…. Apply Now!
Closing date for applications is 6.00 p.m., Monday 18th May, 2026.
Applications for this role will take you to the advertisers site.
