We are currently seeking a customer service professional to join our reservations team in Queenstown. If you have stellar attention to detail and a desire to exceed customers' expectations, we would love to hear from you!
The role involves dealing with phone and email reservations for both wholesale and retail channels, maximising the sales of all Southern Discoveries products, following up queries, and undertaking administrative duties as required.
To be successful in this role you will possess the following:
· Excellent written and verbal communication skills
· Highly professional phone manner
· Ability to sell and think on your feet
· Outstanding administration and organisational skills
· Stellar attention to detail and accuracy with data entry
· Ability to deliver fantastic customer service at all times
· Previous experience in a reservations or similar position an advantage, although training will be provided
The role is part time and involves day time shift work over a seven day roster which will include weekends and public holidays. Start and finishing times will vary between the hours of 6am and 6pm (this may vary in the summer season). As this is a part-time position, we will do our best to provide regular shifts, so that it is possible to fit in other commitments.
We provide a welcoming office environment, with free parking available in the Gorge Road Retail Centre, full training, and a fun team.
All applicants must be New Zealand or Australian residents or have a valid long-term (greater than 6 months) work visa for the duration of the role.
Southern Discoveries is a premium tourism company dedicated to sharing some of New Zealand’s most iconic scenery and extraordinary experiences with the world. The company offers a range of cruises, as well as kayaking and an underwater observatory in Milford Sound, with coach and scenic flight transfers from Queenstown and Te Anau. In Queenstown, we operate trips to Mt Nicholas High Country farm including farm experiences and cycling, and also specialise in private charters, conference and incentive packages. The company operates a number of retail outlets in Queenstown, Te Anau and Milford Sound.