Quality Coordinator
Quality Coordinator
Make a difference behind the scenes that creates meaningful impact in people’s lives.
Are you an experienced administrator with strong leadership capability and a passion for quality, systems, and continuous improvement? Do you enjoy influencing positive change, guiding teams, and strengthening service delivery? If so, we’d love to hear from you.
For nearly 30 years, SILC has been supporting disabled people to live full, meaningful, and inclusive lives. We walk alongside the people we support to build independence, belonging, and opportunities to do the things they enjoy most.
We are looking for a Quality Coordinator to join our supportive and inclusive team. This is a key role within our Service Leadership Team, providing leadership in quality systems, compliance, reporting, and continuous improvement to strengthen SILC’s service delivery. This position plays a pivotal role in driving accountability, supporting leaders, and ensuring our services remain aligned with best practice and contractual requirements.
Why join SILC?
• Join a supportive and inclusive team culture
• Ongoing professional development and leadership development opportunities
• Be part of an organisation making a real difference in people’s lives
• Work in an environment that values diversity, respect, and collaboration
• Full-Time – 80 hours per fortnight
• Off-street parking provided at our Head Office
About the role
This role is more than coordination — it is about leading quality practices and building capability across the organisation.
Key responsibilities include:
• Leading and maintaining SILC’s quality systems and compliance frameworks
• Providing guidance, coaching, and support to managers and staff in the effective use of SILC’s systems
• Driving continuous improvement initiatives by identifying trends, risks, and opportunities across service delivery
• Coordinate contract compliance reporting and support managers to meet obligations
• Strengthen accountability and consistency across services with the Service Leadership Team
• Coordinate service committee meetings, action registers, and document control
• Lead audit preparation and support quality assurance processes
• Conducting monthly financial reconciliations for monies administered on behalf of the people we support
• Coordinate staff inductions, training, and learning programmes
• Maintaining training records and compliance reporting, identifying gaps and recommending action
• Providing high-level administrative and strategic support to the General Manager and Service Leadership Team
About you
To be successful in this role, you will bring:
• 5+ years’ experience in administration, systems coordination, quality, or compliance
• Demonstrated leadership experience, and including the ability to influence, guide, and support teams to achieve quality outcomes
• Strong experience managing digital systems, databases, and reporting tools
• Advanced Microsoft Office skills and adaptability with new systems
• Exceptional attention to detail and a commitment to accuracy
• Clear written and verbal communication skills
• Strong organisation and time management across competing priorities
• Ability to identify issues, solve problems, and improve processes
• Confidence to challenge constructively and advocate for best practice
• Discretion and professionalism with confidential information
• Ability to build effective relationships across teams and stakeholders
• Experience in the disability or community services sector is an advantage
The ideal person will be:
• A proactive leader who can influence positive change
• Highly organised and solutions-focused
• Analytical with strong critical thinking skills
• Collaborative and able to build capability in others
• Adaptable and comfortable working across multiple priorities
• Passionate about quality improvement and strengthening service outcomes
If you’re looking for an opportunity to combine your organisational expertise with leadership and quality improvement in a role that truly makes a difference, we’d love to hear from you.
Apply now!
If this opportunity sounds like you, please apply now by providing your CV and a Cover Letter.
Please contact Pam Smith, General Manager 029 487 4277, if you would like to discuss the role further.
Preferred applicants will be required to undergo a satisfactory Police Vetting check and must hold a full New Zealand Driver Licence.
Applicants must have the legal right to work in New Zealand.
Applications close on 16 July 2026
Applications for this role will take you to the advertisers site.
