Product Manager - Product Suitability

Who are you?

We’re looking for a Product Manager passionate about the customer life-cycle to lead the development of a programme of work to ensure customers are on the right product solutions for their needs. As Product Manager - Suitability, you’ll work with the wider product management team as well as a range of internal and external stakeholders to identify customers that may need some support in determining if their current products meet their needs. TSB has a range of ongoing engagements and new ones planned in this space, this role will look to enhance these and implement a framework to maintain a standardised engagement programme. 

This role will work with the front line, customers, data and analytics team and subject matter experts to identify events that may indicate a customer engagement is of value. Using these insights and working with the relevant Product Managers, the role will ensure appropriate engagement with customers is achieved and feedback informs and enhances the programme ongoing. 

So here’s a great opportunity to join an organisation recognised for its customer service and help provide even more value to customers by joining our talented Product team! You’ll have the opportunity to own the development, implementation of a customer led product suitability programme fit for handover to BAU.

At TSB we run a cross functional Product Management team, meaning you’ll have the unique opportunity to work with the relevant product managers across the entire portfolio and support related deliverables during your time at TSB. To be successful in this role, you’ll have sound comprehension of all aspects of product management. Ideally you have experience in customer contact programmes, event/trigger or insight based contact strategies or similar work. You’ll have:

• 3+ years’ experience in a Product Management or similar role with demonstrated knowledge in the financial services or payments
• A Bachelor’s degree in Management or related discipline
• The aptitude to see the wider organisational implications of product and customer experience activities, while thinking critically and creatively
• A pro-active, one team approach and strong commercial acumen
• Highly developed relationship management skills, and the ability to effectively communicate across teams and functions

Applications close: Friday 12th March