People Operations and Improvement Lead
About the role
At Craigs Investment Partners, we’re focused on helping our clients achieve their financial goals and grow their wealth. Our people are fundamental to achieving this, and our People & Performance team plays an important role in creating a positive, reliable, and well-supported employee experience.
As People Operations and Improvement Lead, you will help ensure our People & Performance processes are reliable, efficient, compliant, and easy to follow. You’ll work closely with People Leaders, Business Partners, Payroll, Digital, Compliance, Marketing, and other internal stakeholders to support the smooth delivery of people processes across the business.
Key responsibilities include:
- Leading continuous improvement initiatives across People & Performance to simplify processes, improve consistency, reduce risk, and strengthen the employee and People Leader experience.
- Owning and maintaining People & Performance operational processes, including workflows, documentation, controls, templates, and ways of working.
- Providing practical generalist support to People Leaders and employees on people processes, policies, systems, and employee lifecycle matters.
- Leading People & Performance administration processes, including employment documentation, contracts, variations, employee records, shared mailbox queries, and document management.
- Owning onboarding and offboarding coordination, ensuring documentation, communications, system actions, and compliance steps are completed accurately and on time.
- Coordinating recruitment administration, advertising activity, pre-employment checks, and onboarding documentation.
- Owning the implementation, administration, and ongoing maintenance of the performance framework within Culture Amp.
- Leading the employee engagement survey cycle, including survey planning, configuration, communications coordination, reporting, analysis, and follow-up actions.
- Supporting Health, Safety and Wellbeing operational processes, including meetings, incident reporting, return-to-work coordination, workstation assessments, and related documentation.
- Supporting payroll processes, including payroll preparation, employee data accuracy, reporting, inbox support, and process improvements.
- Identifying opportunities to use technology, automation, and AI to improve accuracy, efficiency, and sustainability of routine People & Performance administration.
About you
You’ll bring strong HR generalist experience, excellent attention to detail, and the confidence to take ownership of important people processes. You’ll enjoy working in a role where accuracy, judgement, organisation, and follow-through matter.
We’re looking for someone who has:
- 7+ years relevant experience in a similar Human Resources role.
- Strong experience in HR administration, employee lifecycle processes, and continuous improvement.
- Experience working with HRIS, payroll, or people-related systems.
- Confidence preparing employment documentation and maintaining accurate employee records.
- Strong organisational skills and the ability to manage multiple priorities.
- A proactive, practical, and solutions-focused approach.
- Excellent written and verbal communication skills.
- Strong attention to detail and pride in accuracy.
- Experience working in a corporate or regulated environment.
- Confidence working with data, reporting, and Microsoft Office, particularly Excel.
- Experience with payroll processing or payroll support would be advantageous.
- Experience with Culture Amp or similar performance and engagement platforms would also be beneficial.
About the Company
Craigs Investment Partners is a multi-award-winning investment advisory firm which is one of the largest in New Zealand. With 22 offices located throughout the country and over 600 employees, we offer solutions and advice to both private investors, corporate and institutional clients.
Why Craigs?
At Craigs, we pride ourselves on creating an environment where our people feel they belong, can bring their best selves to work, and feel valued. We are a people and relationship-led business, and our People & Performance team plays a key role in supporting our people, leaders, and wider organisation to succeed.
Our values build the foundation of how we work and how we provide great outcomes for our people and our clients.
- We are stronger together
- We strive for excellence
- We put people first
- We do what’s right
If you would like to find out more about working at Craigs, visit our Careers page – Careers - Craigs Investment Partners
Apply now
If you’re an experienced People Operations or HR professional who enjoys improving processes, supporting people, and getting things done well, we’d love to hear from you. Please note we will be reviewing and interviewing preferred candidates as they come in, so don’t delay applying.
Applications for this role will take you to the advertisers site.
