Peer Support Shift Lead Haeata

Listed 9 days Ago
Auckland City Mission
Non-profit - Social Services

Peer Support Worker – Shift Lead

About the role

The Peer Support Worker – Shift Lead engages and establishes meaningful connections with whānau to provide whanaungatanga (positive connections and genuine relationships) and support. This role is to provide essential support across Haeata operations (kitchen, dining hall, back of house, laneway, and delivery areas) where required. Additionally, the Shift Lead responsibilities of this role carried out on weekends/public holidays will see you lead and oversee the operational functioning of Haeata. 


  • In partnership with Front of House, and Hub, engage with whānau clients when they present.
  • Engage and establish connection and relationships with whānau clients.
  • Assist with kitchen duties as required.
  • Lead and oversee the Haeata service from shift preparation through to the end of service day.
  • Lead check in and check out with staff and coordination of staff on the floor.


  • Peer Support qualification or equivalent lived experience with homelessness, hardship, and or/ drug and alcohol addiction.
  • Current Full NZ Driver Licence.
  • Ability to engage effectively with whānau clients, peers, staff, and external stakeholders and work collaboratively as a team member to achieve service outcomes. 
  • Commitment to embodying the principles of the Treaty of Waitangi in organisational practice. 
  • Willingness to advocate for indigenous equity, and social equality.


  • 5 x ‘Mission leave’ days, additional to  annual and sick leave.
  • Access to EAP & external supervision. 
  • Access to monthly romiromi (holistic energy and bodywork), kapahaka, and weekly waiata.
  • Ongoing training and development. 
  • 15% discount at Auckland City Mission Op Shops.
  • Access to low cost, farm fresh produce on a weekly basis.
  • Close to public transport.
  • Career progression opportunities.

About the organisation:

Auckland City Mission - Te Tāpui Atawhai supports Aucklanders in greatest need. Our services have evolved as the city’s social needs have done and we respond to these needs with care and compassion while advocating for a reality where there are: enough suitable homes, enough money for nutritious food and easily accessible health care for all. Since our doors opened more than 100 years ago, this has been our ‘why’. Today we operate across 10 sites in Tāmaki Makaurau. We offer support for however long and in whatever way needed – for some people that’s simply accessing one of our many services, for others that’s a complex journey with our full support. 

Over the past 12 months the Mission has provided 200 people with permanent homes, conducted over 20,000 consultations at the Calder Health Centre in HomeGround, cared for 474 people in our residential social detox facility in HomeGround, distributed over 50,000 food parcels to families and individuals, and served over 75,000 warm meals in our community dining room, Haeata. Last year we were proud to win the Nga Āhuatanga o Te Tiriti Tohu (Award), and the Supreme Award at the 2023 Diversity Awards. These awards recognise our mahi to create a workplace which empowers Māori, and where Māori solutions can be developed and offered to the people who we support. 

If you are interested in this role please apply with your resume and a cover letter outlining your interest in the role and Auckland City Mission.

Applications for this role will take you to the advertisers site.