Operations Specialist
You will be part of a dedicated team based in our Takapuna Hub, focused on enhancing the customer experience through transparency, care, and efficiency. In this role, you will deliver centralised specialist services, supporting customers through important and often sensitive situations, including managing deceased estates with empathy and professionalism.
You will complete centralised, specialist processes, with a primary focus on supporting customers to resolve deceased estates. There will also be opportunities to develop your expertise into more complex areas, such as managing trust customers, powers of attorney, and mortgage-related services including advances and discharges.
By fostering a culture of empathy, exceptional service, and clear communication, you will deliver meaningful outcomes that align with our commitment to putting customers first. You will collaborate closely with customer teams nationwide to ensure a seamless and supportive experience for customers at every step.
This is a casual position, requiring approximately 10–15 hours per week, offering flexibility while contributing to meaningful customer outcomes
Key Responsibilities:
- Provide helpdesk support to our frontline staff for more complex account types and processes.
- Proactively work to improve our operational processes.
- Deliver administration support for our key centralised processes.
- Comply with various legislative requirements e.g. AML.
Skills and experience:
- A strong commitment to delivering excellent customer service
- Attention to detail, solid time‑management skills, and confidence in solving problems
- Clear and effective communication skills, both verbal and written
- Ability to learn and apply new information, training, and processes
- Experience in a contact centre, banking, or financial services environment is helpful, but not required
Experience Better with Us
We’re a small and mighty Bank driven by the shared goal of helping New Zealanders bank better. As a proudly customer-owned Bank and Certified B Corporation, not only will you be helping Kiwis achieve their goals, but you’ll also experience better simply by working here:
- Purpose: As a smaller bank, your impact is bigger—you’ll see how your work makes a real difference in delivering exceptional customer experiences and financial outcomes, every single day.
- Career Growth: Expand your skills, take on new challenges and tap into a range of areas across the Bank.
- Support: We support you to balance life and work through generous benefits including Wellbeing Leave, Parental Leave Benefits, Life and Critical Illness insurance, Employee Assistance Programme, Banking Benefits, Profit Share and Workride.
- Belonging: You will feel like part of the team from day one. From the way we work together, our commitment to Pride Pledge, and focus on diversity and inclusion, you’ll be part of a team that’s making banking better for New Zealanders—together.
We’ve been operating for nearly 100 years and support over 180,000 customers across New Zealand. If you’re looking for a role where we work together to make an impact, and you can build a career you’re proud of, you’ve found the right place. We understand that no candidate is a perfect match for every qualification listed. So, if you are passionate about helping people to bank better and possess some of the key skills, we encourage you to submit your application.
Applications close: 30 June 2026
Applications for this role will take you to the advertisers site.
