Op Shop Manager - Whangaparaoa

Listed 11 days Ago

Contract: Permanent, Full-Time

Hours: 40 hrs/week; Tues-Sat

Location: SPCA Op Shop Whangaparaoa (Hibiscus Coast)

About the Role

The position will require strong leadership with a focus on driving revenue through excellence in customer service. 

The role will be busy, challenging and rewarding and fun!

An opportunity to grow your volunteer team and shop for success, building our SPCA Op Shop profile in the local community.

You will be responsible for the leadership of our dedicated volunteer team, customer service and daily retail operations. This includes a high standard of customer service, online sales, stock management, visual merchandising and general administration. We are seeking an enthusiastic individual with a positive attitude. You will have good attention to detail, strong merchant skills, the ability to visual merchandise and present a retail shop to a high standard with the customer experience paramount in decision making. 

What we can offer you

· Positively contributing to New Zealand's animal welfare 

· Work with highly passionate people

· Great 'Purrks' including a paid day off for your birthday

· You will go home every day with the knowledge that the work you do supports an amazing cause 

Skills and abilities 

· Retail leadership experience, second hand retail would be an advantage, however not essential

· Have excellent communication and customer service skills, be solutions focused with friendly and a positive can-do attitude.

· Passionate about online selling and service to create a seamless customer journey

· Have proven ability to recruit, train and lead a high performing team.

· Be a self-motivated team player, who is enthusiastic and passionate about animal welfare.

· Demonstrate empathy and resilience.

· Excellent organisation skills and be able to prioritise and effectively manage workloads

· Strong administration, computer skills and visual merchandising experience. 

Who we are: 

SPCA is one of the best loved and most respected charities in New Zealand, with a proud history of helping animals in need and advocating for animal welfare since 1872. We have SPCA Op Shops throughout New Zealand, and when you shop with us, not only are you shopping sustainably by buying second hand, but the money spent contributes to helping New Zealand's abandoned, abused and neglected animals, so you can feel good while you shop and work!  

Does this sound like the ideal role for you? If you match the above criteria, please apply now! To find out more about us, go here  https://www.spca.nz/what-we-do  

Applications without a cover letter will not be considered. 

Applications close on 7 August 2024 but may close sooner depending on the volume and caliber of applications received. 

Applications for this role will take you to the advertisers site.