Office and Clinical Administrator
About Us
At the Grief Centre, we’re here to support people and whānau as they navigate grief and loss. Since 2009, we’ve been providing caring, professional counselling, support groups, grief resources, supervision and training—making sure help is available to everyone, no matter their financial situation.
Our work is guided by the values of manaakitanga (care), whakaute (respect), and aroha (love). We’re committed to being inclusive and culturally responsive, in everything we do.
Our team includes ACC-registered providers working with Sensitive Claims, experienced counsellors, and support staff who are passionate about making sure no one has to face grief on their own.
About the Role
We’re on the lookout for a friendly, organised Office and Clinical Administrator to join our team. You’ll be the welcoming face of the Grief Centre—helping our clients feel at ease and making sure things run smoothly behind the scenes.
This role is a mix of reception, office admin, and clinical support. You’ll be working with counsellors and supporting clients as they find the help they need for loss, grief and other wellbeing challenges they face. You’ll also work closely with our Clinical Manager and leadership team to keep everything running efficiently and respectfully.
If you’re someone who enjoys variety, is great with people, and has an eye for detail, we’d love to hear from you.
What You’ll Be Doing
Front of House & Client Support
- Greet and support clients, visitors, and respond to phone/email enquiries
- Provide warm, respectful, and culturally sensitive interactions
- Manage client bookings and pass on messages to the right team members
Office Admin
- Keep the office running smoothly—supplies, comms, facilities
- Manage internal schedules, meetings, and admin systems
- Keep records and databases up to date, and handle some basic finance/admin tasks
Clinical Service Support
- Manage counsellor schedules and client referrals
- Keep records confidential and match clients to the right counsellor
- Support new staff onboarding and help with team training/admin
- Track referrals and funding sources (GPs, EAP, community orgs)
- Debrief and/or escalate any complex or challenging interactions to the Clinical Manager
Systems & Compliance
- Make sure all paperwork and systems meet privacy, safety, and compliance standards
- Pull together monthly data reports and support service reviews
- Be the go-to person for our CRM (Monday.com)—including training and support
What You’ll Bring
We’re looking for someone with at least three years’ experience in administration or office coordination—ideally in health, or mental wellbeing—who’s confident on reception and great with scheduling. You’ll need to be tech-savvy (especially with Outlook, Excel, and CRM systems), highly organised, detail-oriented, and calm under pressure. If you’ve worked in the not-for-profit or mental health sector, understand NZ privacy and health compliance, or have experience with Monday.com, that’s a bonus.
Above all, you will approach every interaction with warmth, empathy, and professionalism, engaging respectfully with people from all walks of life. You’ll be comfortable supporting clients who may be experiencing emotional or distressing situations, applying trauma-informed principles as needed whenever connecting with Grief Centre clients via phone, email or in person.
Why Join Us:
Join a supportive, inclusive team where your work truly makes a difference. You'll be part of meaningful mahi that supports people through grief and loss, with plenty of variety in your day. As a trusted national provider, Grief Centre offers a rewarding and purpose-driven work environment.
To apply: Send your CV and a short cover letter addressed to Rajal Middleton, CEO.
We welcome applicants from all backgrounds, and those with lived experience of grief.
Please note that only applicants with the right to work in New Zealand will be contacted
