Membership Advisor - Chartered Membership Pathway
At the Institute of Directors (IoD), we believe that great governance drives strong organisations - and a stronger Aotearoa. As the professional body for directors, we sit at the heart of New Zealand’s governance community, supporting over 10,500 members nationwide. Through training, resources, events, and thought leadership, we champion the power of effective governance to create positive impact.
About the role I Mō te Tūranga
Play a key role in providing an exceptional membership experience that helps shape the future of governance.
We’re looking for a Membership Advisor – Chartered Membership Pathway (CMP) to join our Membership team and deliver a seamless and supportive experience for our members through the Chartered Membership Pathway journey.
In this role, you’ll be at the heart of the member experience -providing warm, professional support, guiding members through the Chartered Membership Pathway, and helping candidates succeed in their assessments. You’ll also keep our systems and processes running smoothly, ensuring records are accurate and insights are captured to support better outcomes for our members.
Working closely with the Membership Experience Manager, you’ll:
- Be a direct point of contact for members, providing professional, warm, and timely support
- Guide members through the Chartered Membership Pathway, from upgrades to assessments and renewals
- Support candidates through assessments with care, encouragement and clear communication
- Keep our membership systems, records and reporting accurate and up to date
- Collaborate with your teammates to deliver great outcomes and continuous improvements for our members.
About you I Mōhou ake
You bring a track record of excellent customer service in a professional environment, with strong written and oral communication skills and a keen eye for detail. You’re comfortable engaging with senior leaders, naturally organised and thrive juggling competing priorities. You’ll be a team player, but also someone who takes initiative, works independently, and holds yourself to high standards. Strong digital skills are essential, along with a positive and proactive mindset.
Experience in a membership organisation would be a plus (but not essential).
About us I Mō mātou
We may be a small organisation, but our impact is big. At IoD, you’ll join a passionate, purpose-driven team, united by our commitment to manaakitanga, kaitiakitanga, lifelong learning, courage and individuality.
We offer:
- Competitive remuneration packages
- Flexible working and additional leave options
- A wellbeing programme that supports your whole self
- Ongoing professional development and growth opportunities
- A collaborative, inclusive and values-led workplace
We welcome diversity and are committed to being an organisation that reflects the communities we serve. Our recruitment process is fair, inclusive, and accessible to all. We welcome applicants of all backgrounds and are happy to accommodate specific needs throughout the recruitment journey.
How to apply I Me pēhea te tono
Applications closes Friday 12 September 2025. If you would like a confidential kōrero about this role, contact us at recruitment@iod.org.nz.
Please note: You must be legally entitled to work in Aotearoa New Zealand to be considered for this role.
Applications for this role will take you to the advertisers site.
