Mau Tangata - Front of House
Mau Tangata – Front of House
About the role
Front of House, as the waharoa to HomeGround is the first point of connection for all visitors, whānau members and community members, the role of Mau tangata is to be the first face of the laneway greeting and watching over all its users ensuring that they are well directed and able to conduct their business safely. The service will warmly welcome all visitors, clients, community members; assess their needs and help them navigate to an appropriate support service or destination through a warm handover process. The team works in partnership with the Mission’s other client facing services of Apartments Concierge, Calder Centre, Street to Home, withdrawal services, Haeata. We value team development and our people's career growth; we will mentor you on your unique journey to do meaningful work in a supportive environment. This role is a great starting point where you can learn on the job and work towards a longer-term career at Te Tāpui Atawhai - Auckland Mission.
Duties
- Greet visitors and clients of the Auckland City Mission and ensure they are treated with respect and care and warmly welcomed.
- Work alongside departments to offer our clients a safe place to access services.
- Provide appropriate interventions (minimal/brief to comprehensive) that are aligned to mātauranga Māori.
- Build and maintain positive and professional relationships with internal and external stakeholders.
Skills
- Knowledge of Kaupapa Māori principles e.g. understanding culture, power and how it relates to the Treaty.
- Previous experience working with those who experience homelessness, food insecurity, alcohol or other drug addictions, physical/mental illness.
- Has a reputation as someone who is trusted and leads in a tika, pono and aroha way.
- Security Experience and a current COA is an advantage.
We recognise that skills, experience and knowledge can be gained in a number of ways. This may include paid or voluntary work, experience undertaken through your church, marae, iwi or whānau responsibilities, or other community roles.
What we offer
- Opportunities to strengthen cultural connection through weekly Kapa Haka, waiata, and monthly romiromi.
- Access to EAP & external supervision.
- “Mission Leave” provides an opportunity to focus on wellbeing along with annual and sick leave.
- Tangihanga leave.
- Access to sick leave from your 1st day of employment.
- Ongoing training and development.
- Staff discounts at Auckland City Mission Op Shops and Pharmacy.
- Access to low cost, fresh produce through the Mission Grocer.
- Convenient access to public transport and discounted parking options.
- Opportunities for career progression within the Mission.
About the organisation
Auckland City Mission – Te Tāpui Atawhai works alongside people in Tāmaki Makaurau facing poverty, homelessness, hunger, and isolation.
With over 100 years of service, we deliver integrated support across housing, food, health and recovery, supporting tens of thousands of Aucklanders every year. Our work is grounded in Te Tiriti o Waitangi and guided by our values; Manaakitanga, Rangapū, Atawhai, and Manatika/Mana Ōrite.
We believe in people, collective responsibility, and hope - and invite those who share our values to join us.
Applications for this role will take you to the advertisers site.
