Mau Tangata - Front of House

• Full Time
• Application Closes 03 Dec 2025
• Auckland - Central Auckland
• Community and Social Service Specialist

Mau Tangata – Front of House

Hours -  Sunday 8am-1130am, Monday 8am to 5pm, Thursday 8 to 5pm, Friday 8 to 5pm, Saturday 8am to 1130am

The role 

Front of House, as the waharoa to HomeGround is the first point of connection for all visitors, whānau members and community members, the role of Mau tangata is to be the first face of the laneway greeting and watching over all its users ensuring that they are well directed and able to conduct their business safely. The service will warmly welcome all visitors, clients, community members; assess their needs and help them navigate to an appropriate support service or destination through a warm handover process. The team works in partnership with the Mission’s other client facing services of Apartments Concierge, Calder Centre, Street to Home, withdrawal services, Haeata.

We value team development and our people's career growth; we will mentor you on your unique journey to do meaningful work in a supportive environment. This role is a great starting point where you can learn on the job and work towards a longer-term career at Te Tāpui Atawhai - Auckland Mission.

Duties

• Greet visitors and clients of the Auckland City Mission and ensure they are treated with respect and care and warmly welcomed.
• Work alongside departments to offer our clients a safe place to access services.
• Provide appropriate interventions (minimal/brief to comprehensive) that are aligned to mātauranga Māori.
• Build and maintain positive and professional relationships with internal and external stakeholders.

Skills

• Knowledge of Kaupapa Māori principles e.g. understanding culture, power and how it relates to the Treaty.
• Previous experience working with those who experience homelessness, food insecurity, alcohol or other drug addictions, physical/mental illness.
• Has a reputation as someone who is trusted and leads in a tika, pono and aroha way.
• Security Experience and a current COA is an advantage.

Skills, experience and knowledge may also be obtained from a number of different experiences. For example, from paid work, voluntary work, work undertaken within your Church, Marae, or from specific iwi/whānau responsibilities. 

Benefits

• 5 x ‘Mission leave’ days, additional to annual and sick leave.
• Access to EAP & external supervision.
• Access to kapahaka, and weekly waiata.
• Ongoing training and development.
• 15% discount at Auckland City Mission Op Shops.
• Access to low cost, farm fresh produce on a weekly basis.
• Close to public transport.
• Discounted parking at SkyCity.
• Career progression opportunities.

About the organisation

Te Tāpui Atawhai - Auckland City Mission supports Aucklanders in greatest need. Our services have evolved as the city’s social needs have changed, and we respond to these needs with care and compassion while advocating for a reality where there are: enough suitable homes, enough money for nutritious food, and easily accessible health care for all. Since our doors opened more than 100 years ago, this has been our ‘why’. Today, we operate across 9 sites in Tāmaki Makaurau. We offer support for however long and in whatever way is needed – for some people, that’s simply accessing one of our many services, for others, it’s a complex journey with our full support. 

Over the past 12 months, the Mission has provided 200 people with permanent homes, conducted over 20,000 consultations at the Calder Health Centre in HomeGround, cared for 462 people in our residential social detox facility in HomeGround, distributed almost 50,000 food parcels to families and individuals, and served over 80,000 warm meals in our community dining room, Haeata. 

Last year we were proud to win the Nga Āhuatanga o Te Tiriti Tohu (Award), and the Supreme Award at the 2023 Diversity Awards. These awards recognise our mahi to create a workplace which empowers Māori, and where Māori solutions can be developed and offered to the people who we support. If you are interested in this role, please apply with your resume and a cover letter outlining your interest in the role and  Te Tāpui Atawhai - Auckland City Mission.