About the Role
A Manager Customer Banking is responsible for leading the day-to-day operations in one of our branches, with a focus on delivering good customer outcomes and growing your team. You'll lead from the front, demonstrating what good looks like and helping your customer base to achieve their banking goals. In order to do this you will need to develop strong relationships with customers and networks within the local community to achieve sustainable business growth.
For your team, you will lead by motivating, developing and coaching your team to deliver an outstanding customer experience that adds value every time and grows their capability. As a leader in the business, you'll contribute to various projects by providing feedback and insight in order to make meaningful improvements across our systems, processes and customer outcomes.
Lastly, our Manager Customer Banking needs to have a strong compliance focus and deliver our compliance management requirements. You'll need to be able balance competing priorities of compliance management, customer needs and people leadership.
This is a full-time role in our Hamilton Branch.
Key responsibilities
Contribute to the growth of the Bank through delivering good customer outcomes and customer growth
To nail this, you’ll need:
What’s in it for you?
Not only will you be helping every day Kiwi’s achieve their goals, you’ll get to experience the Co-operative difference. In your role with us, we can offer you:
A bit more about us
The Co-operative Bank is a different kind of bank. We’re 100% Kiwi owned and operated, and we’re here to change banking for good.
We’ve been operating for nearly 100 years, with a focus on helping New Zealanders get ahead financially. Our customers are at the heart of everything we do and we’re committed to helping improve the world we work, live and play in. To reflect this, we’re proud to be NZ’s first bank accredited as a Certified B Corporation. To top it off, we’re also the only bank in New Zealand that shares its profits with its customers.
In return for your passion and commitment to helping customers bank better, we offer a collaborative work environment, ongoing development opportunities and the privilege to work with people who are passionate about making a difference. You’ll be amazed by our non-hierarchal organisation and the ease at which you can get things done.
Diversity and inclusion are at the core of who we are. It’s reflected in our values, our commitment to B Corp and a key part of our strategy. We encourage candidates from all backgrounds and experiences to join us in our mission to grow together and share the gains.
We understand that no candidate is a perfect match for every qualification listed. If you are passionate about helping people to bank better and possess some of the key skills, we encourage you to submit your application.
Applications Close: 15 October 2024