Life & Health Underwriting and Claims Coordinator
Join FMG as an Underwriting and Claims Coordinator!
About the role: Reporting to the Life & Health Centre Manager, you’ll be at the heart of our Life & Health operations, supporting advisers and clients by delivering efficient, high-quality, and proactive administrative support. This is a client-facing role, primarily phone-based, where you’ll help ensure a smooth and timely experience across both underwriting and claims processes.
You’ll manage the underwriting pipeline, follow up on outstanding requirements, and coordinate with external providers to build strong working relationships and keep things moving. You’ll also manage claims requirements, ensuring clients receive a smooth and timely experience during what can be a challenging time. The role is fast-paced and varied, no two days are the same. You will be based in Palmerston North with our Life and Health Centre.
About FMG: FMG is New Zealand’s leading rural insurer, providing risk advice and insurance solutions for farmers, growers, commercial businesses, the lifestyle sector, and domestic clients. We’re 100% New Zealand owned and operated, focused on helping our clients achieve their goals.
About you:
- Has previous experience in a customer service / administration role, confidently engaging with clients providing a high standard of service and professionalism
- Has familiarity within Life and Health / Financial Services environments
- Is a highly organised with excellent time management and can take initiative to solve problems before they arise
- Ideally has good analytical skills and experience with task prioritisation to confidently manage competing demands
- Can demonstrate experience building strong trusted relationships with internal and external stakeholders
- Has experience working collaboratively in a team environment, contributing to shared goals and fostering a positive culture.
- Can communicate clearly and professionally — both verbally and in writing
- Has experience with CRM systems, Microsoft Office, SharePoint and third-party platforms to gather information and manage workflows.
We’re looking for a self-starter, who can take initiative, plan ahead and anticipate needs to make sure you are always one-step-ahead.
At FMG, we know our success is because of our people. So, when you join our team, it's our priority to make sure you're well looked after and feel a part of the FMG family. Along with an opportunity to kick start your career and many other benefits, FMG also offers free life insurance and income protection, 4% company contribution to superannuation, flexible working practices, five paid professional development days, 2 paid wellbeing days, annual salary reviews and a paid give back day every year.
If you're looking for a role that will challenge you, keep you engaged, and allow you to make a real impact while delivering an outstanding client experience, supporting advisers, and keeping operations running smoothly—then we’d love to hear from you.
Applications close 5pm, Tuesday 9th September 2025.
Applications for this role will take you to the advertisers site.