Library Customer Services Coordinator
Mō Tēnei Tūranga Mahi | About the Role
This is a busy role coordinating the activities, tasks and operations of circulation services to Library customers. You would be the face of the library, coordinating information requests and communicating with staff and students. The appointing salary for this role will be between $53,600 - $70,400 dependent on skills and experience. The Customer services coordinator is based in our Wintec | Te Pūkenga City campus Library, reporting to the Library Manager and will be responsible for:
- Ensuring a welcoming inclusive and comfortable space for all users of the library
- Overseeing the centralised customer queries received
- Coordinating the operations of the circulation desk and the customer assistants’ tasks including Rostering desk cover for two libraries
- Recovering library resources where necessary
- Coordinating stationery orders
- Continual improvement of services and updating associated processes
He kōrero mōu| About you
To be successful in this role, you will: have a warm, engaging, and collaborative nature, able to think quickly and react to a variety of situations, utilising your knowledge of the processes you will have helped improve. You will need to have an interest in libraries and either have completed or are working toward gaining a library qualification. You will have had prior customer service roles at a supervisory level, and are comfortable working with others to provide an exceptional experience for our kaimahi and ākonga. Good technology skills, particularly in the Microsoft suite, are essential. As an inclusive and supportive employer, we value diversity and want to encourage anyone interested to apply, regardless of whether you tick all the boxes or not. We know that people from underrepresented groups and women in particular don't apply for roles if they're not a 100% match, but we're not looking for perfection, we're looking for potential. We want to see the real you in your application, and we welcome the real you on board if you come and work with us. Skills are gained across many areas of life, not just in formal employment. If you can demonstrate the skills listed in the ad, but the experience was gained through whānau life, community or mahi aroha (volunteering), we encourage you to apply and share your story with us in your Cover Letter. For more information, please view the Position Description below.
Mō Mātou | About us
Wintec is a business division of Te Pūkenga, a vibrant and progressive tertiary institute with regional campus locations in Hamilton. Wintec | Te Pūkenga is committed to giving effect to Te Tiriti o Waitangi and delivering services in a manner that responds to the needs of Māori learners and their whānau, as well as the aspirations of iwi and Māori communities throughout our region (including Māori employers). To deliver effectively on this commitment, we recognise the need for a culturally competent and confident workforce, both vertically and horizontally across our organisation.
Me pēhea te tono | How to apply
As a responsible employer and education provider, Wintec | Te Pūkenga is committed to the protection of children and vulnerable persons and applies relevant policy and practice to meet this commitment. Applicants for this position should have NZ residency or a valid NZ work visa and will be required to undergo pre-employment checks; Successful candidates will be required to undergo relevant vetting and employment checks. We will be assessing applications as they come in and this role will be closed earlier if we receive a suitable candidate. To apply, please submit your CV and Cover Letter alongside your online application.
Applications for this role will take you to the advertisers site.
