Lead Support Navigator (Social Worker)

Listed 8 days Ago
VisionWest Community Trust
Non-profit - Social Services

About the role:

Lead a team of  3-5 Support Navigators (social workers), who work directly with whanau and individuals of VisionWest Community Trust Housing team and its multiple housing programmes. Manage a client load and connect whanau and individuals to life skill services, advocacy and supports through effective networking.

You will also:

  • Lead and coach team members to ensure activity level and service quality is achieved
  • Assess whanau needs and provide an integrated and holistic approach to care for whanau in housing need and provide access to relevant services
  • Meet all KPIs required by the multiple contracts being delivered by Housing
  • Report on client feedback to the senior management team with solutions for further improvements

Skills and Experiences:

  • A tertiary qualification in Social Work (Degree), recognised by the Social Work Board (SWRB)
  • Experience working with those who have experienced abuse and trauma
  • Supervision training or be working towards this
  • Have the ability to lead a team with a focus on guiding and monitoring practice 
  • Demonstrate the ability to work in a bi-cultural context and acknowledge the Treaty of Waitangi to practice.
  • Experience of providing excellence in customer service with good interpersonal skills to include telephone & face to face interviews


  • If you live in West Auckland, the opportunity of working closer to home
  • A thorough induction and onboarding
  • A cohesive and supportive team environment
  • The chance to further your social work experience within a large organisation
  • The opportunity to be part of the solution to the housing crisis in NZ

 About the Company:

VisionWest Community Trust is an award-winning, not-for-profit organisation with faith-led roots, that provides a range of services to communities in Auckland, Bay of Plenty, Waikato and Christchurch.

Aroha (Compassion) 

Manaakitanga (Holistic Care) 

Mana (Dignity) 

Whanaungatanga (Authentic Relationships)

A commitment to the vision, mission and values of VisionWest Community Trust is essential for this position, see www.VisionWest.org.nz/about-us

If this role appeals to you, then please apply now!

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