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Full Time
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Application Closes
11 Apr 2026
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Auckland - Central Auckland
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Social Worker
Keyworker - Kaimahi Mataamua
Hours of work: Rotating Roster: Thursday, Friday, Saturday, Sunday, Monday. 06:00-14:30 / 09:30-18:00 / 13:30-22:00.
About the role
The keyworker carries out case management and casework activities. Key workers are responsible for ensuring that everyone on their caseload has a plan for their journey out of service and into permanent accommodation that is underpinned by the principles of Tāiki (Manaakitanga, rangatiratanga, and Whakāwhanaungātanga). We value team development and our people's career growth; we will mentor you on your unique journey to do meaningful work in a supportive environment.
We value learning and growth. You will be supported on your unique journey through mentoring and on the job development as part of the wider Mission community committed to meaningful, values-led work.
What you will be doing
- Deliver quality client-led case management services to clients on a 12+12 model of continual support.
- Supervise referral and intake processes as per hostel standard operating procedures.
- Collaborate with clients throughout this stage of their life journey to build confidence and life skills.
- Developing plans and providing case management support to facilitate the client's successful transition into the community and/or social housing.
- Support planning to include 'inspections' of rooms as a precursor to 'tenancy sustainment.'
What we are looking for
- Relevant studies & qualifications are Bachelor of Health Science, Bachelor of Social Work/Practice, Psychology, Mental Health & Addictions, or a Certificate in Bi-Cultural Studies & Psychotherapy.
- Capacity to demonstrate through actions commitment to Te Tiriti o Waitangi and the Mission’s values of Manaakitanga, Atawhai, Rangapū and Mana Tika, Mana Ōrite
- Skilled in the conduct of needs assessment and whanau-led support planning.
- Empathy and understanding of issues of mental health, addiction, poverty, and homelessness.
- Full clean New Zealand driver's license.
We recognize that skills, experience and knowledge can be gained in a number of ways. This may include paid or voluntary work, experience undertaken through your church, marae, iwi or whānau responsibilities, or other community roles.
What we offer
- Opportunities to strengthen cultural connection through weekly Kapa Haka, waiata, and monthly romiromi.
- Access to EAP & external supervision.
- “Mission Leave” provides an opportunity to focus on wellbeing along with annual and sick leave.
- Tangihanga leave.
- Access to sick leave from your 1st day of employment.
- Ongoing training and development.
- Staff discounts at Auckland City Mission Op Shops and Pharmacy.
- Access to low cost, fresh produce through the Mission Grocer.
- Convenient access to public transport and discounted parking options.
- Opportunities for career progression within the Mission.
About the Organisation
Auckland City Mission – Te Tāpui Atawhai works alongside people in Tāmaki Makaurau facing poverty, homelessness, hunger, and isolation.
With over 100 years of service, we deliver integrated support across housing, food, health and recovery, supporting tens of thousands of Aucklanders every year. Our work is grounded in Te Tiriti o Waitangi and guided by our values; Manaakitanga, Rangapū, Atawhai, and Manatika/Mana Ōrite.
We believe in people, collective responsibility, and hope - and invite those who share our values to join us.