Listed 16 days Ago
Auckland City Mission
Non-profit - Social Services

Keyworker James Liston Hostel

Hours of work Friday, Saturday, Sunday, and Monday. 06:00-14:30 / 13:30-22:00

 About the role

The Keyworker carries out case management and casework activities. Key Workers are responsible for ensuring that everyone on their caseload has a plan for their journey out of service and into permanent accommodation that is underpinned by the principles of Tāiki (Manaakitanga, rangatiratanga, whakāwhanaungātanga) 


  • Deliver quality client-led case management services to clients on a 12+ 12 model of continual support.
  • Supervise referral and in-take processes as per hostel standard operating procedures.
  • Collaborate with clients throughout this stage of their life journey to build confidence and life skills.
  • Develop 'moving on' plans and provide case management support to facilitate the client's successful transition into the community and/or social housing.
  • Support planning to include 'inspections' of rooms as a precursor to 'tenancy sustainment'.

Skills & Experience

  • Certificate-level qualification or higher with its main discipline in social work, social pedagogy or mental health and addiction support (similar overseas equivalent acceptable).
  • Experience working in a similar care environment.
  • Skilled in the conduct of needs assessment and whanau-led support planning.
  • Empathy and understanding of issues of mental health, addiction, poverty, and homelessness.
  • Full clean New Zealand Drivers Licence


  • 5 x ‘Mission leave’ days, additional to annual and sick leave
  • Access to EAP & external supervision 
  • Access to monthly romiromi (holistic energy and bodywork), kapahaka, and weekly waiata).
  • Ongoing training and development.
  • 15% discount at Auckland City Mission Op Shops.
  • Access to low cost, farm fresh produce on a weekly basis.
  • Close to public transport.
  • Discounted parking at SkyCity.
  • Career progression opportunities.

About the organisation:

Auckland City Mission - Te Tāpui Atawhai supports Aucklanders in greatest need. Our services have evolved as the city’s social needs have done and we respond to these needs with care and compassion while advocating for a reality where there are: enough suitable homes, enough money for nutritious food and easily accessible health care for all. Since our doors opened more than 100 years ago, this has been our ‘why’. Today we operate across 10 sites in Tāmaki Makaurau. We offer support for however long and in whatever way needed – for some people that’s simply accessing one of our many services, for others that’s a complex journey with our full support. 

Over the past 12 months the Mission has provided 200 people with permanent homes, conducted over 20,000 consultations at the Calder Health Centre in HomeGround, cared for 474 people in our residential social detox facility in HomeGround, distributed over 50,000 food parcels to families and individuals, and served over 75,000 warm meals in our community dining room, Haeata. Last year we were proud to win the Nga Āhuatanga o Te Tiriti Tohu (Award), and the Supreme Award at the 2023 Diversity Awards. These awards recognise our mahi to create a workplace which empowers Māori, and where Māori solutions can be developed and offered to the people who we support. 

If you are interested in this role please apply with your resume and a cover letter outlining your interest in the role and Auckland City Mission.

Applications for this role will take you to the advertisers site.