Junior Warranty Administrator

• Full Time
• Application Closes 08 Jun 2025
• Waikato - Te Rapa
• Office and Administrative Support Worker

About our role

As the Junior Warranty Administrator, you will work Monday through Friday at our dealership in Te Rapa, Hamilton. Your role is to assist our Warranty Manager in ensuring warranty claims are submitted accurately and timely and in accordance with franchise policy requirements. This will optimise the Dealership’s recovery from carrying out warranty repairs, service plan work, recalls, and service measures.  

Your responsibilities will include:

• Warranty Claim Processing.
• Review, process, and ensure that warranty claims are submitted to automotive manufacturers in a timely and accurate manner.
• Reconcile and adjudicate payments, shortfalls, and over-payments with manufacturers.
• Verify warranty coverage and ensure claims meet manufacturer requirements.
• Maintain accurate records of warranty claims, approvals, and rejections.
• Ensure that the company is compliant with manufacturers' standards.
• Establish and maintain strong working relationships with manufacturer and their representatives.
• Communicate warranty-related concerns and updates to relevant parties within the organization.
• Collaborate with service technicians to ensure proper diagnosis and documentation of warranty-related repairs.
• Implement quality control measures to reduce warranty claim rejections and disputes.
• Ensure that all claims and RO’s are audit-compliant.
• Have excellent attention to detail and the ability to accurately review and process warranty claims.
• Address customer inquiries and concerns related to warranty coverage and claim status.
• Assist in resolving customer disputes related to warranty claims, ensuring a high level of customer satisfaction.
• Work closely with the service department and parts department to coordinate warranty-related activities and ensure seamless operations.
• Liaise with Warranty Manager on claims and potential problems that may occur to minimise financial risk to the company.

Skills & Experience

• A current clean full NZ Driver's Licence.
• Ability to multi-task & cope under pressure situations.
• Professional approach.
• Currently living in New Zealand and/or holding a valid work visa (if applicable).
• Friendly communicator with good English language skills and a high level of personal integrity.

Benefits

• Excellent remuneration package
• A key position in a friendly team.
• The tools and guidance necessary for you to grow in your career.
• Training and career development provided.

Our Company

A privately-owned and operated Multi-Franchise Automotive company, Ingham has grown over four decades to be one of New Zealand’s leading automotive groups. With a guiding philosophy of providing quality brands and quality service in all areas of sales, finance, parts, and service.

Ingham’s passion for the industry and its future means we are always striving to improve and add value to our business. 

How to Apply 

If you are looking for a role that promotes growth, incentives, and exciting opportunities, APPLY NOW, or visit our careers page on www.inghamdriven.nz.