Junior Systems Support Engineer
We are looking for a Junior Systems Support Engineer who is passionate about playing their part in a small team supporting infrastructure, users, solving problems and maintaining a range of systems.
You will be a self-starter with a strong work ethic, a problem solver, and able to prioritise work in what can be a busy environment. Take ownership of tasks and get them done. Be able to communicate well with staff and the team.
A bit about us
Founded in 1987, we’ve been serving the needs of the network communications industry for over 30 years. Our solutions-based philosophy of producing products that deliver value to our customers, together with high-quality service and support, has resulted in an extensive worldwide customer presence.
Here in Christchurch, we’re the largest research and development facility for the Allied Telesis Group, developing market-leading offerings in Software Defined Networking and Network Security.
About the role
You’ll be part of the Information Systems (IS) team providing day to day IT support services to staff across the organisation. The role involves supporting and maintaining IT hardware, operating systems, approved applications, printers, and related IT equipment, while assisting in maintaining a stable and reliable computing environment.
The role includes workstation deployment and maintenance activities, troubleshooting hardware and software issues, assisting with user support requests, maintaining IS documentation, and coordinating with suppliers for purchasing, maintenance, licensing, and support as required. Exposure to Microsoft and Linux environments, virtualisation platforms, backup systems, and supporting infrastructure technologies will form part of the role.
Your skills and experience
Required skills:
· At least 2+ years’ experience in an IT support or systems support role.
· Good understanding of IT hardware deployment, maintenance, and troubleshooting.
· Experience supporting Windows and Linux operating systems and desktop applications.
· Basic understanding of networking concepts and network-connected devices.
· Exposure to virtualisation technologies such as VMware.
· Understanding of Microsoft services, including Active Directory, file sharing, and the Microsoft 365 platform.
· Good problem-solving and troubleshooting skills.
· Well-developed communication and customer service skills.
· Ability to work effectively both independently and as part of a team.
· Willingness to learn and develop technical skills across a broad range of technologies.
· Attention to detail and a proactive approach to work.
Nice to have:
· Exposure to backup technologies such as VEEAM.
· Exposure to automation or configuration management tools such as SaltStack or Ansible.
· Basic scripting knowledge in PowerShell, Python, or Bash.
· Experience with PC assembly, desktop deployment, and application packaging activities.
· Exposure to Linux systems administration.
What’s in it for you?
In return for your stunning personality and outstanding web development skills, you can expect:
· Health insurance for you and your family
· Your birthday off – go and celebrate you!
· Use of our gym, sauna, spa and 22m indoor swimming pool
· Community service leave – because giving matters
· Free car parking and bike storage
· Vending machines and coffee throughout our two buildings
· Remote working allowance
· Mentoring, support and growth
If you’ve got what it takes and would like to be a part of our dynamic team, please include a cover letter in your application, telling us why you’re a great fit for our team.
We hope we’ll be meeting you soon!
Applications for this role will take you to the advertisers site.
