International Student Support Officer
Mō Tēnei Tūranga Mahi | About the Role
The International Student Support Officer is a permanent, full-time position based in Hawke's Bay.You will provide pastoral care, guidance and support to help international students succeed.
The appointing salary for this role will be between $61,122 and $68,182, dependent on skills and experience. We offer a supportive and collaborative work environment, opportunities for ongoing professional development, free enrolment in selected EIT courses, complimentary access to LinkedIn Learning, subsidised annual flu vaccinations, and reasonable flexibility in working hours where operationally appropriate.
The International Student Support Officer reports to the International Business Operations Manager and will be responsible for:
- Delivering effective, timely guidance and pastoral care for EIT enrolled international students.
- Assessing student support needs and coordinating appropriate support, referrals and advocacy to enhance student wellbeing, engagement and success.
- Supporting students to navigate academic, personal, cultural and wellbeing challenges throughout their study journey.
- Developing and delivering international orientation activities, student engagement programmes and initiatives that foster a positive and inclusive student experience.
- Building and maintaining strong relationships with academic schools, student support services, external agencies and community organisations to support international students.
- Undertaking community engagement, networking activities and events that support student integration and connection within the wider community.
- Supporting international student communications, feedback initiatives and activities that contribute to continuous improvement of the international student experience.
- Maintaining accurate records, reporting and compliance with the Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021.
- Acting as the 24/7 emergency contact for international students and supporting the management of critical incidents in accordance with EIT policies and procedure.
He kōrero mōu | About You
To be successful in this role you will have:
- Excellent interpersonal and cross-cultural communication skills, with the ability to build positive relationships and engage effectively with people from diverse backgrounds.
- Strong active listening skills, empathy and a genuine commitment to supporting student wellbeing and success.
- Experience working with international students, multicultural communities, student support services, pastoral care, wellbeing services or within an educational environment.
- Sound judgement and the ability to manage sensitive and confidential information with professionalism and discretion.
- Strong organisational and administrative skills, with the ability to manage competing priorities and maintain accurate records.
- The ability to work collaboratively with colleagues, external agencies and community organisations to achieve positive outcomes.
- An understanding of the needs and challenges experienced by international students, together with a relevant tertiary qualification. Experience or training in counselling, student support or pastoral care would be advantageous.
As an inclusive and supportive employer, we value diversity and want to encourage anyone interested to apply, regardless of whether you tick all the boxes or not. We know that people from underrepresented groups and women in particular don't apply for roles if they're not a 100% match, but we're not looking for perfection, we're looking for potential. We want to see the real you in your application and welcome the real you on board if you come and work with us. Skills are gained across many areas of life, not just in formal employment. If you can demonstrate the skills listed in the advert, but the experience was gained through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your Cover Letter. For more information, please view the Position Description below.
Mō Mātou | About us
EIT is a vibrant and progressive tertiary institute with campuses in Tairāwhiti (Gisborne), Hawke’s Bay, and Auckland, and learning centres throughout the region. We are committed to Te Tiriti o Waitangi and to delivering services that meet the needs of Māori learners and their whānau, as well as iwi aspirations.
Me pēhea te tono | How to apply
Applicants should have NZ residency or a valid NZ work visa and will undergo pre-employment checks, including a New Zealand Police vet as this role is identified as a children’s worker. Please note that visa sponsorship is not available for this position.
If this exciting and rewarding role sounds like your next career move, we encourage you to apply. Submit your CV and cover letter with your online application. For questions, contact peopleandculture@eit.ac.nz.
Applications will be reviewed as they are received, and this may close early if a suitable candidate is identified.
Applications for this role will take you to the advertisers site.
